Have spent more than 10 years in the BPO industry and started out as a customer service representative. I was promoted as a Sales supervisor after 11 months and again stepped up the ladder of success after a year as a Sales Manager. I have handled both inbound and outbound accounts for Sales and Collections. I have undergone training on how to become an effective manager, how to overcome obstacles and challenges in the BPO Industry. In addition to my success as a supervisor and as a manager, I was also a college instructor for Technical Writing and Developmental Reading. The ... writer in me also paved the way for me to conduct seminars in Journalism, News writing and Photo Journalism to elementary children from various local public schools in the area. This also includes facilitating remedial classes in English for grade school and high school students in the local area of my town.
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|Name||Score (out of 5)||Time to Complete|
|Call Center Skills Test||4.00||Top 30%||21 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||25 mins|
|Customer Service Test||3.60||Below Average||13 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||21 mins|