Kelsey Williams

Kelsey Williams

Customer Service Agent

Jacksonville, United States

$7.78/hr

(4.83)

What's the difference
Overview

I have been working in the customer service field for 6 years now. I handled inbound/outbound calls to customers inquiring about payments, contracts, and customer support. My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I also, have experience with internet marketing and SEO. I worked in internet marketing …

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Work History & Feedback

Agent/Customer Service Representative

“Thank you!”
4.65
487 hrs @ $5.56/hr
Earned $2,605

Research

“Kelsey, I can't believe I didn't end this contract a while back - sorry about that!”
5.00
Fixed Price $6

Agent/Customer Service Representative

“Kelsey is a a very hard working Customer Service Agent and lead for our answering service. We are happy she is on our team.”
5.00
248 hrs @ $5.56/hr
Earned $1,376

Agent/Customer Service Representative

“Kelsey, is a fantastic agent. We are happy to have her as part of our team.”
5.00
317 hrs @ $4.44/hr
Earned $1,407

Answering Phones

Job in progress

Fixed Price $67
Tests Taken
Name Percentile Score

Call Center Skills Test

26

Customer Service Test

24

English Spelling Test (U.S. Version)

36

Office Skills Test

72

Telephone Etiquette Certification

50

U.S. English Basic Skills Test

41