I have been working in the customer service field for 6 years now. I handled inbound/outbound calls to customers inquiring about payments, contracts, and customer support. My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I also, have experience with internet marketing and SEO. I worked in internet marketing for about a year and practiced gaining SEO by writing articles and blogs. I have beginner/ intermediate knowledge in Technical support as I am going to school ... for Information Technology to better my skills in Tech Support.
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||3.85||Below Average||16 mins|
|Call Center Skills Test||3.10||Below Average||22 mins|
|Office Skills Test||3.90||Top 30%||21 mins|
|Customer Service Test||3.50||Below Average||22 mins|
|English Spelling Test (U.S. Version)||4.10||Below Average||14 mins|
|U.S. English Basic Skills Test||3.25||Below Average||23 mins|