Kelsey Williams
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Kelsey Williams

Customer Service Agent


Jacksonville, United States


I have been working in the customer service field for 6 years now. I handled inbound/outbound calls to customers inquiring about payments, contracts, and customer support. My job has required strong planning and organizational skills coupled with an in-depth analytical approach to problem management. I have also had the opportunity to develop strong interpersonal communication and customer assessment skills. I also, have experience with internet marketing and SEO. I worked in internet marketing for about a year and practiced gaining SEO by writing articles and blogs. I have beginner/ intermediate knowledge in Technical support as I am going to school ... morefor Information Technology to better my skills in Tech Support. less

Work History and Feedback

  • Dec 2012 - Apr 2013

    Agent/Customer Service Representative
    Thank you!
    487 hours
    $5.56 / hr
    $2,605.45 earned

  • Jul 2012 - Feb 2013

    Kelsey, I can't believe I didn't end this contract a while back - sorry about that!
    $5.56 earned
    Fixed Price

  • Oct 2012 - Dec 2012

    Agent/Customer Service Representative
    Kelsey is a a very hard working Customer Service Agent and lead for our answering service. We are happy she is on our team.
    248 hours
    $5.56 / hr
    $1,376.10 earned

  • Jul 2012 - Oct 2012

    Agent/Customer Service Representative
    Kelsey, is a fantastic agent. We are happy to have her as part of our team.
    317 hours
    $4.44 / hr
    $1,406.76 earned

Kelsey Williams has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 3.85 Below Average 16 mins
Call Center Skills Test 3.10 Below Average 22 mins
Office Skills Test 3.90 Top 30% 21 mins
Customer Service Test 3.50 Below Average 22 mins
English Spelling Test (U.S. Version) 4.10 Below Average 14 mins
U.S. English Basic Skills Test 3.25 Below Average 23 mins