Walter C.

Walter C.

Customer Support/Workforce Analyst/oDesk Project Recruiter-Team Builde

Imus, Cavite, Philippines

$6.76/hr

(4.61)

What's the difference?
Overview

I have developed a very wide range of customer service skills in the call center industry both for inbound(banking,financial and healthcare accounts), and outbound(sales, collections) programs. I am also an experienced Workforce Analyst for the past one year and a half doing real-time monitoring, generating reports, and solving incidents through a ticket system for Access World wide/E*Trade Financial and Teletech. I have also done legal transcription/abstraction for quite sometime prior to my ca…

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Work History & Feedback

Forex Articles

“Walter was a friendly contributor to our project, trying to deliver the best for our requirements.”
4.00
106 hrs @ $6.67/hr
Earned $704

Customer Support Team Manager

“Thank you!!”
5.00
Fixed Price $60

Project Recruiter / Team Builder

“Thank you for your time Walter. We will contact you again once we have new projects to work on.”
5.00
23 hrs @ $5.56/hr
Earned $129

Social Network & Marketing

“A great provider! Simply one of the best. Would likely hire him again once my payment method is fixed.”
5.00
10 hrs @ $3.89/hr
Earned $39

Ad Poster & Lead Generator

“Walter did a great job. We have just decided to cancel this task for now. Thanks, Walter”
5.00
28 hrs @ $5.56/hr
Earned $158

Contract Renewal Manager

No feedback given
5.00
Fixed Price $44
Tests Taken
Name Percentile Score

Accounting Principles Test

76

Accounting Skills Test (Assets and Revenue)

75

Call Center Skills Test

99

Creative Writing Test - Fiction (U.S. Version)

82

Customer Service Test

98

Day Trading Test

54

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

66

Help Desk Certification

72

MS Word 2007 Test

64

Online Article Writing and Blogging Test (U.S. Version)

59

Organizational Behavior Test

86

Outbound Sales Skills Test

73

Six Sigma Black Belt Certification

70

Software Testing Test

60

Telephone Etiquette Certification

92

Telephone Etiquette Certification

92

U.S. English Basic Skills Test

82

U.S. Word Usage Test

62

UK English Basic Skills Test

69