Walter C.
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Walter C.

Customer Support/Workforce Analyst/oDesk Project Recruiter-Team Builde

$6.76/hr

Imus, Cavite, Philippines

Overview

I have developed a very wide range of customer service skills in the call center industry both for inbound(banking,financial and healthcare accounts), and outbound(sales, collections) programs. I am also an experienced Workforce Analyst for the past one year and a half doing real-time monitoring, generating reports, and solving incidents through a ticket system for Access World wide/E*Trade Financial and Teletech. I have also done legal transcription/abstraction for quite sometime prior to my career in a call center. A writer by heart, I have also been doing freelance writing for the past 5 years, doing book/movie reviews, reviewing some of the latest ... moregadgets whenever time permits and writing papers and thesis for students. less

Walter C. has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Oct 2009 - Dec 2010

    Forex Articles
    4.00
    Walter was a friendly contributor to our project, trying to deliver the best for our requirements.
    106 hours
    $6.67 / hr
    $703.76 earned

  • Aug 2010 - Sep 2010

    Customer Support Team Manager
    5.00
    Thank you!!
    $60.00 earned
    Fixed Price

  • Aug 2009 - Aug 2010

    Writer for articles -- social and political

    No feedback given

    32 hours
    $4.44 / hr
    $139.86 earned

  • Jul 2009 - Aug 2010

    Article Spinner Required

    No feedback given

    $22.22 earned
    Fixed Price

  • Mar 2010

    Contract Renewal Manager
    5.00
    $44.44 earned
    Fixed Price

  • Nov 2009 - Mar 2010

    researcher newletter writer
    2.55
    The freelancer has made this comment private
    175 hours
    $5.56 / hr
    $973.00 earned

  • View More (3)

Walter C. has more jobs to show. Create an account to review them.

Tests

Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 12 mins
Six Sigma Black Belt Certification 2.75 Above Average 23 mins
Call Center Skills Test 4.60 Top 10% 17 mins
Day Trading Test 3.75 Above Average 17 mins
Customer Service Test 4.75 Top 10% 12 mins
Organizational Behavior Test 3.50 Top 20% 19 mins
Creative Writing Test - Fiction (U.S. Version) 4.25 Top 20% 19 mins
Outbound Sales Skills Test 3.00 Top 30% 13 mins
Telephone Etiquette Certification 4.45 Top 10% 15 mins
Telephone Etiquette Certification 4.45 Top 10% 14 mins
Accounting Skills Test (Assets and Revenue) 2.60 Top 30% 27 mins
Accounting Principles Test 2.60 Top 30% 25 mins
Help Desk Certification 3.40 Top 30% 18 mins
Email Etiquette Certification 4.45 Top 10% 12 mins
Software Testing Test 2.60 Above Average 22 mins
U.S. Word Usage Test 3.50 Above Average 20 mins
Online Article Writing and Blogging Test (U.S. Version) 3.90 Above Average 20 mins
UK English Basic Skills Test 3.90 Above Average 13 mins
MS Word 2007 Test 2.75 Above Average 24 mins
English Vocabulary Test (U.S. Version) 4.10 Above Average 15 mins
U.S. English Basic Skills Test 4.10 Top 20% 17 mins

Work History

1,210 hours worked
19 jobs

Availability

Available
More than 30 hrs/week

Verifications

Phone Number: Verified

Associated with

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Isaiah 40:31 Agency
35,220 hours

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