For the past 5 years I have been working as a customer service representative. However my job was very far from our place. I have 3 kids to support and I find it very difficult to travel everyday and leave my kids by themselves at home. Learning about Odesk was great. I believe it will provide me an opportunity to earn a living for my children while staying at home. As a senior representative, I have been assisting our supervisor in his duties like keeping track of the team's performance, quality coaching, product knowledge and newbie support. My skills include ... excellent English communication skills, good listener, typing record of 40wpm. I'm a fast learner and dedicated to service. Being a responsible agent made me one of the top 10 performer's in our company. Committed to service is one of my greatest asset. I'm a very friendly person. This makes me a very good team player. I believe that providing quality customer service would improve client relations. I don't stop just because the job is done. I see to it that everything is taken care of and customer's are not only satisfied but are asking for more. I'm a hardworking individual who is organized, consistent, competent, and willing to learn new things. I can work under minimal supervision. Given the chance to work, I'll be able to share my customer service abilities to the company hence providing growth and development for me and the company as well.
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||4.60||Top 10%||17 mins|
|Telephone Etiquette Certification||4.45||Top 10%||11 mins|
|Call Center Skills Test||4.25||Top 20%||20 mins|
|English To Tagalog (Filipino) Translation Skills Test||4.40||Above Average||22 mins|
|English Vocabulary Test (U.S. Version)||3.75||Below Average||35 mins|
|Office Skills Test||3.10||Below Average||25 mins|
|English Spelling Test (U.S. Version)||4.60||Above Average||13 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||19 mins|