Vince H.
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Vince H.

Multilingual Customer Management professional


Cd Madero, Mexico


My job is very simple. I make sure that YOUR customers are very happy. I have worked in the customer management industry for over 15 years. Not only have i worked as a team member for companies like IBM and DELL, but i have also worked for small little known gems like Invitrogen and A1fenster. At some of these i have been involved in the planning and strategy discussions as a team leader or country manager, which included,but was not limited to, QA, Training, reporting and motivation. I enjoy making people happy. That means that i focus on my customers ... moreand not on my script. It is vital for every business to have an excellent customer care department. If that is what you are looking for than you should hire me as i will make sure everyone will be satisfied without losing focus of the company targets and protocols. Due to me living in Mexico i have been working online for many years now. This means that i know most protocols and systems. As it is not always easy to find suitable clients i have done a lot of writing, mainly in the gaming and poker niche. As i have also written 50 articles (in a week) about dog fences and 100 about mobile phones it is fair to say that i am a jack of all trades. I enjoy writing as much as i do customer management, however, writing volume is limited currently (as of 2013) due to RSI issues. For small projects not requiring 50 articles per week you can still contact me. less

Work History and Feedback

  • Oct 2013 - Apr 2014

    Inbound Phone Support - USA

    No feedback given

    881 hours

  • Sep 2013 - Mar 2014

    USA Based Customer Service
    570 hours
    $16.67 / hr
    $9,507.47 earned

  • Sep 2013 - Nov 2013

    match Preview Of 15 NFL Game | Writer wanted
    Good writer , but in recent time he is offline . why , i don't know .
    $246.00 earned
    Fixed Price

  • Aug 2013

    Dutch to English translation (Urgent)
    Great and Fast work...thanks
    $120.00 earned
    Fixed Price

  • Jan 2011 - Oct 2012

    Quality Article writer
    $11.73 earned
    Fixed Price

  • Apr 2012 - May 2012

    Landing pages
    Vincent is professional, fast and helpful. With him I got a possibility to make my webpage "alive". Thanks a lot!
    2 hours
    $11.11 / hr
    $18.55 earned

  • View More (9)

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Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 4.70 Top 10% 11 mins
English To Dutch Translation Skills Test 4.90 Above Average 14 mins
Internet Marketing Test 4.50 Top 10% 21 mins
Email Etiquette Certification 4.45 Top 10% 10 mins
Customer Service Test 4.40 Top 30% 11 mins
English Vocabulary Test (U.S. Version) 4.40 Top 30% 20 mins
U.S. English Basic Skills Test 4.50 Top 10% 15 mins
U.S. English Basic Skills Test 4.40 Top 10% 22 mins

Work History

67% Job Success
1,827 hours worked
33 jobs


More than 30 hrs/week


Phone Number: Verified

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