Work Experience Odesk / Upwork (2011-Todate) - I worked almost 6000 hours now on number of tasks related to customer services , phone support , web chat , admin work ,graphics design , social media marketing , Blog writing etc just to name the few of them . Sales Team Leader (Manager) - The Listening Company, Richmond, London (July 2006 –Feb 2010) Duties include: - • inbound telephone calls, inbound customer service, outbound telephone calls, outbound cold calling, helping new comers to adapt to selling environment ,customer centred approach. Management - K.M Weaving (TEXTILES BUSINESS), Faisalabad, Pakistan (Aug. 2003 - Dec. 2005 , ... Mar2010 till Todate) • I was involved in staff management, recruitment, developing staff. Duties included. I managed team of up to 20-30 people at one shift as business was running 24\7 and keeping track of day to day business. Education PGD (NQF) Level 7, Business Management - (2007-2008) (ILM DIPLOMA) Web /Graphics Designer Diploma (2009) London PGCE, E-Business with Management - (2006-2006) Middlesex University London E-Commerce, Management Studies MSc, (Computer Sciences) - (2001-2004) UAF, FSD Bsc - (1999-2001) Fsc-(1996-1998) Matric- (1993-1995) Achievements 1997 1st In General knowledge Quiz Competitions of College & Board 1997 competed at national quiz competition 1998 diploma in computer application, diploma in English language, tofel 2000 SAT 2001 diploma in computer programming 2005, 2008 ielts 2009 ECDL, Certification in web design (e-commerce) (CIW Master Web designer) Key Skills Leadership, motivator, organizer, team worker, customer centred solutions, direct, communicative, attentive listener , web site designing, web browsing/e-mail, data entry etc Multilingual fluent English, fluent Hindi, fluent Punjabi, fluent Urdu Hobbies & Interests Exploring cultures, swimming, reading, cricket, computers, hiking, References can be provided if asked
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|Name||Score (out of 5)||Time to Complete|
|Online Article Writing and Blogging Test (U.S. Version)||5.00||1st Place!||9 mins|
|Internet Marketing Test||4.50||Top 10%||11 mins|
|MS PowerPoint 2003 Test||3.00||Above Average||24 mins|
|Outbound Sales Skills Test||2.70||Above Average||28 mins|
|Social Media Marketing Test||4.40||Top 20%||10 mins|
|Telephone Etiquette Certification||4.30||Top 20%||26 mins|
|Customer Service Test||4.25||Above Average||25 mins|
|Call Center Skills Test||3.50||Below Average||33 mins|