In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. Perhaps the greatest asset I offer is the ability to work with many personalities and groups of people, and I realize just how valuable that is when working in the Customer Service Industry. I have had more than 15 years of experience within the Public Relations and Customer Service Industry. My long-term experience in the service industry has taught me how to meet ... and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. I am capable of making and receiving calls and converting PDF files for I have the necessary tools needed. I also have a team of 10 CSRs and 5 TSRs on my team ready to accommodate any contracts available.
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|Name||Score (out of 5)||Time to Complete|
|Hospitality Terminology Test||4.90||Top 10%||13 mins|
|Customer Service Test||4.25||Above Average||15 mins|
|Email Etiquette Certification||3.85||Above Average||13 mins|
|Email Etiquette Certification||3.85||Above Average||12 mins|
|Customer Service Test||4.00||Below Average||10 mins|
|U.S. English Basic Skills Test||3.75||Above Average||19 mins|