Jose Cesar Puyat
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Jose Cesar Puyat

Experienced Lead Gen Rep, Client Relations Officer & CS Specialist


Manila, Philippines


Over the last 10 years, I have worked in the Call Centre Industry and has been exposed to almost all the campaigns possible as a call centre agent. I did both Outbound and Inbound calls. I was exposed to Outbound Telemarketing, ( hard selling and up selling ), I've done Customer service, Technical support, Credit card billing, Inbound sales, Cross Selling and Up selling. I was also assigned to do Lead Generation in which I took inbound calls, called to set up appointments and qualify leads for Sales Reps. I was in charge of doing daily, weekly and monthly reports together with creating sales forecasts and creating a ... moregood sales pipeline. My core strength is doing Outbound calls, whether it be Sales, Surveys, Customer Service or Lead Generation. I am also good in generating leads through email, effective in inviting prospects to Webinars and doing Surveys. I was also tasked to monitor calls, manage a team and overlook day to day operations. I am familiar with phone systems such as Predictive Dialer; AmpAgent/Concerto; SnagIT; CMS/Avaya; IEX; Intertel; Softphone; Callfire, Magnalogix Dialer, CSG/ACSR. CRM's such as Dishpromo; Salesforce; Freedomvoice; Freedomsoft; Oracle Siebel are also tools that I've used to name a few. I am seeking a long term employment opportunity to make or take calls for the right company or individual that can help me develop my talents and bring out the best in me in my chosen career. less

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Work History and Feedback

  • Jan 2013 - May 2013

    Lead Generation / VA Manager
    JC is an absolute pleasure working with: he is a professional, communicative and very nice guy, polite, courteous and imaginative, giving every job his own ideas and ready to make the extra step. Will absolutely come back if I need a gifted VA manager
    31 hours
    $20.00 / hr
    $610.00 earned

  • Jul 2012 - May 2013

    Looking For An Experienced Telemarketer( Excellent Hourly Pay)
    It was a pleasure working with JC. He was a total professional and had many ideas to share with me during his stint as my Manager. I would definitely recommend this person.
    389 hours
    $17.78 / hr
    $6,910.55 earned

  • Aug 2010

    Expert Customer Manager
    Thank you!
    $40.00 earned
    Fixed Price

  • Jul 2010 - Aug 2010

    Interview Participant
    My partner and myself had the great pleasure of working with Jose on an assignment. It was completed successfully and Jose displayed the highest level of competency I have ever experienced. Communication between myself and Jose was flawless. We agreed on compensation without any problems and everything went smoothly. Just want to publically thank Jose for his hard work. Thank you.
    1 hour
    $8.89 / hr
    $7.38 earned

  • Jul 2010

    Customer Support Team Manager
    $90.00 earned
    Fixed Price

  • Mar 2009 - May 2010

    Return Inbound Phone Calls
    JC has been a great asset to my operation. He has been very organized in his approach to the task and completes tasks in a timely manner. He has definite people skills on the phone with prospects and is able to get the proper information from each prospect very quickly and efficiently. He has definitely freed up a lot of my time which has allowed me to focus on developing my business and helping it to grow I would higlhly reccommend JC for a virtual assistant position
    1,065 hours
    $5.56 / hr
    $6,115.91 earned

Jose Cesar Puyat has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Outbound Sales Skills Test 3.85 Top 10% 14 mins
Outbound Sales Skills Test 3.55 Top 10% 22 mins
Business Writing Skills Certification 3.10 Top 30% 22 mins
Call Center Skills Test 4.00 Top 30% 20 mins
Telephone Etiquette Certification 4.15 Top 30% 12 mins
Email Etiquette Certification 4.00 Above Average 13 mins
Telephone Etiquette Certification 3.85 Below Average 15 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 21 mins
English Vocabulary Test (U.S. Version) 4.25 Top 30% 38 mins
Upwork Readiness Test for Independent Contractors and Company Managers 4.20 Below Average 22 mins
Office Skills Test 3.75 Above Average 22 mins