Sushmita Sharma
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Sushmita Sharma

Experienced Technical Writer and Support Executive with CCNA


Manchester, United Kingdom


*Customer Service, User's Manual, Functional Specifications, White Papers, Technical Documentation* I am a Network Associate,Technical writer and Technical Support executive with 6+ years of experience in Information Technology with hands on experience working for Fortune 100 customers such as Cisco, Unitech, Vodaphone, MTN, Toyota, Maruti etc to name a few. I specialise in analysing, planning, and executing documentation tasks for products and software applications by way of creating different types of user-friendly documentation. I also have an extensive knowledge of Information technology Infrastructure Library (ITIL), Cisco Device Testing and implementation with Cisco Certified Network Associate (CCNA) certified Hands on Experience on Implementation ... moreand configuration of the CUCM servers, setting up the IP telephony, Voice gateways, Inter - Cluster calling, Gatekeeper installation and configuration, Tandberg VC & IPCC configuration for IVR, Worked closely with client team and external service providers (GSM and CDMA operators) in various Projects In addition to the above, I am a highly motivated self-starter who enjoys intrinsic job challenges and works well unsupervised with a team player attitude. less

Sushmita Sharma has added 13 portfolio pieces. Create an account to review them.

Work History and Feedback

  • May 2012 - Apr 2015

    Whitepaper Formatting in MS Word ('07)
    $100.00 earned
    Fixed Price

  • Jun 2013 - Feb 2014

    Site QA in South Africa
    212 hours
    $8.89 / hr
    $1,884.68 earned

  • Oct 2013 - Nov 2013

    White Paper on Computer on Module for Communication Application
    $400.00 earned
    Fixed Price

  • Aug 2013 - Sep 2013

    White Paper on Computer on Module in Military Application
    Good job, Sushmita. We are very happy with your work. Thanks.
    $400.00 earned
    Fixed Price

  • Mar 2013 - Aug 2013

    IT Project Manager
    9 hours
    $8.89 / hr
    $78.50 earned

  • Jun 2011 - Jul 2013

    FAQ writer (for our vpn service)
    just perfect... thanks for your hard work...
    91 hours
    $5.56 / hr
    $507.79 earned

  • View More (40)

Sushmita Sharma has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Technical Writing Skills Certification 4.25 Top 10% 25 mins
Customer Service Test 4.75 Top 10% 10 mins
Call Center Skills Test 4.40 Top 10% 19 mins
English Vocabulary Test (U.S. Version) 4.75 Top 10% 26 mins
Software Testing Test 3.00 Top 30% 18 mins
U.S. Word Usage Test 3.90 Top 30% 15 mins

Work History

100% Job Success
7,156 hours worked
113 jobs


Less than 30 hrs/week


Phone Number: Verified

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