Summary •Total 5++ Years of competitive experience in IT customer support industry. •Experience of working in the complete business process services life cycle involving troubleshooting, support, documentation, testing and maintenance. •Good work ethics with excellent communication and interpersonal skills. •Capable to delve into the new leading Technologies. •Ability to work well in both a team environment and individual environment. Work Experiences •SD Analytics Specialist – CSC Malaysia Sdn Bhd – March 7, 2011 to present •Regional Senior IT Service Desk Analyst – Transcom Worldwide – November 23, 2009 to January 12, 2011. •Senior Associate IT Helpdesk - IBM Daksh Business Process Services Philippines, Inc. from May 27, 2006 ... – June 16, 2009. Technical Skills Network Technologies-TCP/IP, LAN/WAN, Cisco and network troubleshooting, Recognized as Certified Cisco Network Associate (CCNA) Applications-Microsoft Office (Excel, Word, Outlook) 2003/2007, Elixir, Service Desk Plus, OpenNMS, PRTG, Lotus notes, Avaya System Administration Operating Systems-Windows XP/Vista Hardware Exposure-Troubleshooting, Security setup
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|Name||Score (out of 5)||Time to Complete|
|Office Skills Test||4.10||Top 20%||16 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||11 mins|
|Telephone Etiquette Certification||3.30||Below Average||19 mins|
|U.S. English Basic Skills Test||3.00||Below Average||29 mins|