Ronie Cruz
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Ronie Cruz

Helpdesk, Analytics and Reporting Specialist, Data Entry

$4.44/hr

Selangor, Malaysia

Overview

Summary •Total 5++ Years of competitive experience in IT customer support industry. •Experience of working in the complete business process services life cycle involving troubleshooting, support, documentation, testing and maintenance. •Good work ethics with excellent communication and interpersonal skills. •Capable to delve into the new leading Technologies. •Ability to work well in both a team environment and individual environment. Work Experiences •SD Analytics Specialist – CSC Malaysia Sdn Bhd – March 7, 2011 to present •Regional Senior IT Service Desk Analyst – Transcom Worldwide – November 23, 2009 to January 12, 2011. •Senior Associate IT Helpdesk - IBM Daksh Business Process Services Philippines, Inc. from May 27, 2006 ... more– June 16, 2009. Technical Skills Network Technologies-TCP/IP, LAN/WAN, Cisco and network troubleshooting, Recognized as Certified Cisco Network Associate (CCNA) Applications-Microsoft Office (Excel, Word, Outlook) 2003/2007, Elixir, Service Desk Plus, OpenNMS, PRTG, Lotus notes, Avaya System Administration Operating Systems-Windows XP/Vista Hardware Exposure-Troubleshooting, Security setup less

Work History and Feedback

  • Feb 2012 - Apr 2012

    Analytics Manager
    5.00
    the job was done very well, his level of expertise in excel is great.
    79 hours
    $3.89 / hr
    $305.37 earned

  • Dec 2011 - Oct 2012

    Reporting Specialist
    3.00
    753 hours
    $2.00 / hr
    $1,506.04 earned

  • Oct 2011

    Data entry workers needed urgently- Type PDF
    5.00
    Quick work and great response,
    $27.78 earned
    Fixed Price

  • Sep 2011

    Email Gathering
    5.00
    Ronie delivered the work within the deadline and his work was exactly as I had asked for, he was good at communication and nice to work with.
    $1.11 earned
    Fixed Price

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Tests

Name Score (out of 5) Time to Complete
Office Skills Test 4.10 Top 20% 16 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 11 mins
Telephone Etiquette Certification 3.30 Below Average 19 mins
U.S. English Basic Skills Test 3.00 Below Average 29 mins
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Work History

832 hours worked
5 jobs

Availability

Available
More than 30 hrs/week

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