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IT Support, Help Desk, Service Desk, Web Development


Islamabad, Pakistan


I have experience of design and implementation, review and documentation, productization in IT support and customer services. Knowledge of broad range of technologies related to Telecommunication,Computer Networks and Software Development. Maintaining and monitoring the computer systems and networks. Solve technical problems, detect hardware and software faults, and install computer systems both On Call (Remote Desktop) and Onsite. I am specialized in providing comprehensive support for network connectivity, applications, hardware, and operating systems for business-critical technologies. Also I have excellent ability to quickly diagnose and resolve both small and large scale systems issues (ADC, Messaging and Collaboration Servers, and LAN etc).

MUHAMMAD AURANGZEB has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Mar 2011 - Apr 2011

    Starting support text on Zendesk (5 pages)
    Muhammad Aurangzeb did a complete and professional job drafting our technical support documents for a new web application.
    $10.00 earned
    Fixed Price

  • Feb 2011

    Expert Customer Manager
    $1.00 earned
    Fixed Price

MUHAMMAD AURANGZEB has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
PHP Frontend Developer Test v2 5.00 1st Place! 17 mins
Help Desk Certification 3.75 Top 10% 30 mins
Technical Writing Skills Certification 3.60 Top 20% 36 mins
Negotiations Skills Test 3.75 Above Average 18 mins
Telephone Etiquette Certification 4.30 Top 20% 10 mins
WordPress Test 4.05 Top 20% 26 mins
Call Center Skills Test 3.75 Above Average 20 mins
Email Etiquette Certification 3.85 Above Average 14 mins
Office Skills Test 3.90 Top 30% 28 mins
Windows XP Test 3.10 Above Average 40 mins
U.S. English Basic Skills Test 4.10 Top 20% 14 mins
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Work History

100% Job Success
622 hours worked
7 jobs


More than 30 hrs/week

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