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International marketing and customer service


VEJLE, Denmark


I would like to offer my professional and personal competences: • Experience as Marketing and Sales coordinator • Experience as Customer support • 3 languages - Italian,English and Danish • Office super user • Analytical and systematic • Flexible and collaborative • Good at creating relationships I worked as a marketing/ sales coordinator for B2B, non-profit organizations and consulting firms. I have been engaged in developing different strategic marketing plans followed by sales activities by phone, e mails and mails campaigns.I also produced various promotional materials such as brochures and power point presentations for potential clients. A strong desire to ... moreimprove my English led me to Cisco in North Ireland, where I obtained a job as pre sales agent/customer supporter in 2005 after 2 months of training as a consultative seller. As pre sales agent I contacted current end potential clients by telephone and I conferred with business owners and decision makers by telephone offering information about products, services and solutions to their business. In one year I managed to generate about 100 leads both by means of outbound and inbound calls. As customer service agent I conferred with customers by telephone and e mail giving information about Cisco website and recording and solving their challenges. I received very positive feedback from my customers for my professional and service orientated approach. At Cisco we met with Corporate in video and telephone conferences, and we were asked to participate with our ideas and proposals. I found this way of cooperating very fascinating and useful for the business and for the working environment. We all contributed to solving the daily challenges and supported each other. It was a very good learning process for me. I came to Denmark in 2006 where I had a job with an online bank, Saxo Bank, as Private Client Service Officer. The last years I worked as remote translator and remote Customer Support Agent. I would like to get an opportunity with your company. I hope hearing from you soon. Yours sincerely, Teresa Simone . less

Work History and Feedback

  • Dec 2014

    ADC: Native Denmark, Danish Speakers Needed
    $49.70 earned
    Fixed Price

  • Feb 2013 - Apr 2013

    Denmark customer service support for online company
    21 hours

  • May 2012 - Nov 2012

    Customer service rep. SWEDISH/DANISH/NORWEGIAN
    Teresa has shown to be helpful and serviceminded. She works fast and professional, and is good in understanding the customer needs. We thank Teresa for a great job done, and will miss her.
    280 hours

  • Feb 2012 - May 2012

    Looking for bright and Italian speaking candidate

    No feedback given

    33 hours
    $10.00 / hr
    $333.40 earned


Name Score (out of 5) Time to Complete
Business Strategy Test 4.50 Top 10% 19 mins
Marketing Methods and Techniques Test 4.40 Top 10% 14 mins
Italian Vocabulary Skills Test 3.90 Below Average 20 mins
Business Plans Test 4.50 Top 30% 16 mins
English To Italian Translation Skills Test 4.90 Below Average 15 mins
Customer Service Test 4.50 Top 20% 15 mins
U.S. English Basic Skills Test 4.60 Top 10% 37 mins
Telephone Etiquette Certification 3.85 Below Average 28 mins
Email Etiquette Certification 3.85 Above Average 23 mins
English Spelling Test (U.S. Version) 4.25 Below Average 22 mins
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Work History

335 hours worked
4 jobs


Less than 30 hrs/week

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