I am an experienced Compliance and Investigation Manager, Fraud Prevention and Detection Analyst, Customer Service Representative and Trainer. For 9 years, I have extremely developed competitive skills in training, team/project management, customer service, fraud detection/prevention/investigation/recovery, administrative tasks, email handling, data entry and web research. I have worked in International Companies and dealt with international premier clients/customers. I was also trained and experienced the following: Real Estate process and terminologies, Appointment Setting(phone and face to face), Magazine Cover & Article Layout Designs, Graphic Designs, Web Researching, Newsletters(via ConstantContact.com, iContact, MailChimp and TurnkeyEmail.com), MS Office Tools(Outlook, Excel, PowerPoint, Words), Order Taking, Appointment ... Setting, Quality Assurance, CRM's(Zoho, Myturnkey), InfusionSoft, Authorize.net, OS Ticket, Zendesk, Commissions Inc., Zillow. GoSection8.com, Dropbox, GoogleDocs, WordPress, Quickbooks, Podio, Leads Generation, Manta.com, Hoovers.com, Business & Marketing Plan and Business to Business(B2B) set-up.
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.55||Top 10%||13 mins|
|Outbound Sales Skills Test||3.45||Top 10%||19 mins|
|Help Desk Certification||3.60||Top 20%||20 mins|
|Accounting Principles Test||2.60||Top 30%||33 mins|
|Call Center Skills Test||4.25||Top 20%||21 mins|
|Management Skills Test||3.25||Top 20%||35 mins|
|Microsoft Word 2010 Test||2.75||Top 30%||15 mins|
|Customer Service Test||4.40||Top 30%||15 mins|
|Email Etiquette Certification||3.85||Above Average||20 mins|
|English Spelling Test (U.S. Version)||4.60||Above Average||14 mins|
|U.S. English Basic Skills Test||3.50||Above Average||26 mins|