AL Layacan
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AL Layacan

Complaince Manager, Customer Service Rep, VA, Prints & Layout Designer


San Pedro, Laguna, Philippines


I am an experienced Compliance and Investigation Manager, Fraud Prevention and Detection Analyst, Customer Service Representative and Trainer. For 9 years, I have extremely developed competitive skills in training, team/project management, customer service, fraud detection/prevention/investigation/recovery, administrative tasks, email handling, data entry and web research. I have worked in International Companies and dealt with international premier clients/customers. I was also trained and experienced the following: Real Estate process and terminologies, Appointment Setting(phone and face to face), Magazine Cover & Article Layout Designs, Graphic Designs, Web Researching, Newsletters(via, iContact, MailChimp and, MS Office Tools(Outlook, Excel, PowerPoint, Words), Order Taking, Appointment ... moreSetting, Quality Assurance, CRM's(Zoho, Myturnkey), InfusionSoft,, OS Ticket, Zendesk, Commissions Inc., Zillow., Dropbox, GoogleDocs, WordPress, Quickbooks, Podio, Leads Generation,,, Business & Marketing Plan and Business to Business(B2B) set-up. less

AL Layacan has added 16 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Aug 2013 - May 2014

    Virtual Assistant for Real Estate Team - Requires great English and Communication Skills

    No feedback given

    300 hours

  • Nov 2012 - Feb 2013

    All rounder

    No feedback given

    $0.01 / hr
    $70.00 earned

  • Jan 2012 - Nov 2012

    Best Web Researcher
    Nice to work with her. Will work again.
    $5.00 earned
    Fixed Price

  • Jan 2012 - Oct 2012

    Outbound Customer service representative
    Lizzie did a very good job for us. She is now busy with school and cannot work the hours we require.
    684 hours
    $4.00 / hr
    $2,739.71 earned

  • Feb 2012

    Experienced Virtual Assistant
    6 hours
    $3.33 / hr
    $19.98 earned

  • Jan 2012 - Feb 2012

    Leasing company customer service. Prequalify leads
    Good work.
    40 hours
    $3.50 / hr
    $138.84 earned

AL Layacan has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 4.55 Top 10% 13 mins
Outbound Sales Skills Test 3.45 Top 10% 19 mins
Help Desk Certification 3.60 Top 20% 20 mins
Accounting Principles Test 2.60 Top 30% 33 mins
Call Center Skills Test 4.25 Top 20% 21 mins
Management Skills Test 3.25 Top 20% 35 mins
Microsoft Word 2010 Test 2.75 Top 30% 15 mins
Customer Service Test 4.40 Top 30% 15 mins
Email Etiquette Certification 3.85 Above Average 20 mins
English Spelling Test (U.S. Version) 4.60 Above Average 14 mins
U.S. English Basic Skills Test 3.50 Above Average 26 mins
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Work History

94% Job Success
7,811 hours worked
21 jobs


More than 30 hrs/week


Phone Number: Verified

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