michelle santos

michelle santos

MITCH/CSR with 4 yrs. of experience servicing US customers

las pinas city, Philippines

$6.00/hr

(5.00)

What's the difference
Overview

As a provider, I am focused on surpassing my clients expectations. Therefore, as a customer service representative, my goals are to drive customer satisfaction and ensure one-time resolution. That is, that once I am through speaking to a customer, he is a customer who is satisfied and who, should he call or write again, will do so for a different reason.

Work History & Feedback

Order Processing

“Thank you.”
5.00
195 hrs @ $1.56/hr
Earned $303

Data Entry Type Into Excel From PDF

“Initial work was not completed correctly, but Michelle fixed it very quickly.”
5.00
Fixed Price $6

Order Processing

“Superb communication, highly recommended.”
5.00
390 hrs @ $1.11/hr
Earned $432

ms word expert (2)

No feedback given
3.50
1 hrs @ $3.33/hr
Earned $2
Tests Taken
Name Percentile Score

Adobe Illustrator Test

46

Adobe Photoshop CS3 Test

75

Call Center Skills Test

68

U.S. English Basic Skills Test

58