I graduated in St. Paul University in Manila with a degree in Bachelor of Science in Psychology. I worked as a Human Resources Assistant for a few months. I was assigned in timekeeping and employee benefits. I consider myself as a billing expert since I worked for Convergys Phils for almost 6 years as a customer service specialist for customer care and billing. We handled different telecommunications service providers such as Nextel, Sprint, AT&T, Optus and Orange. I was also promoted as a Senior Specialist for Sprint. I was part of a team who handled escalated calls. Aside from that, ... I am also in charge of updating our site's performance in terms of surveys and resolution. I can say that I have an enduring patience to handle difficult calls & irate customers. I transcribed medical recordings way back in college. I am also interested in data entry and admin work.
|Name||Score (out of 5)||Time to Complete|
|English Vocabulary Test (U.S. Version)||4.50||Top 20%||22 mins|
|U.S. English Basic Skills Test||4.10||Top 20%||22 mins|