I am a keen and experienced customer service agent ready to deliver top quality services for your business. I am at my best interacting with people by phone, live chat or email. I am also comfortable performing Virtual Assistant roles and Order Processing tasks. I’ve worked as a Tier 2 Customer Service Rep in an international BPO company supporting major US-based accounts, so I know what international clients expect. This has helped me hone my communication and customer service skills. I am used to working in a fast-paced environment and have a highly developed ability to stay focused when the pressure rises. ... I am reliable, punctual, highly trainable and keen to do my best for my clients. I am new to Odesk and looking forward to proving myself! I’m a Smiles Chat Agent: I get quiet office space, ongoing training & QA, British management, dedicated bandwidth and fail-safe power and equipment. It’s good for you and for me.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (UK Version)||5.00||1st Place!||9 mins|
|English Spelling Test (U.S. Version)||5.00||1st Place!||8 mins|
|Call Center Skills Test||4.25||Top 20%||25 mins|
|UK English Basic Skills Test||4.10||Top 20%||19 mins|
|English To Tagalog (Filipino) Translation Skills Test||4.50||Above Average||33 mins|
|English Vocabulary Test (U.S. Version)||4.60||Top 10%||12 mins|
|U.S. Word Usage Test||3.60||Above Average||40 mins|
|Email Etiquette Certification||4.15||Top 30%||27 mins|
|Telephone Etiquette Certification||4.00||Above Average||29 mins|
|Customer Service Test||4.25||Above Average||9 mins|
|U.S. English Basic Skills Test||4.10||Top 20%||19 mins|