Ionie Mae Guzman

Ionie Mae Guzman

Customer Service Professional and Telemarketing Expert

Valenzuela City, Philippines

$7.78/hr

(4.89)

What's the difference?
Overview

I have several years of customer service experience (including Ticket Support, Phone Support and Chat Support) and doing telemarketing jobs, in fact I was a Sales Coach in Stream Global Services ( Call Center in the Philippines).

Aside from these, I also have experience as a Virtual Assistant, Lead Generator and a Project Manager. I am expert in using different Ticketing tools like, Zendesk and Kayako. I also have several years of experience using and managing different CRMs like, Salesforce,…

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Ionie Mae Guzman has added 8 portfolio pieces. Create an account to review them.

Work History & Feedback

Cold calling for Real estate

“good work, well donepleasant to work with”
4.85
40 hrs @ $6.67/hr
Earned $268

Virtual Assistant with Excellent communication skills

“Outstanding work, she is very motivated and effective. She worked completely independently and handled high level research projects by herself. Excellent with Excel. I would happily hire again.”
5.00
410 hrs @ $3.33/hr
Earned $1,365

Directors Assistant

“Ionie was a fantastic asset to our team. She was always a joy to deal with on phone and chat, and really got things done. I hope to be able to re-hire Ionie very soon.”
5.00
467 hrs @ $4.44/hr
Earned $2,072

english phone messages

“excellent all around”
5.00
21 hrs @ $5.00/hr
Earned $108

Help Desk Specialist

“Great working with you!”
5.00
392 hrs @ $4.44/hr
Earned $1,738

Filipino SENIOR Team Leader Telemarketing Appointment Setter Telesales

“Ionie is a smiley lovely VA!”
5.00
335 hrs @ $5.56/hr
Earned $1,908

Real Estate Firm looking for someone for Outbound and Inbound Calls

Job in progress

104 hrs @ $4.44/hr
Earned $461

Real Estate Customer Service

Job in progress

70 hrs @ $5.56/hr
Earned $386

Customer Support Agent

Job in progress

2,081 hrs @ $4.44/hr
Earned $9,165
Tests Taken
Name Percentile Score

Call Center Skills Test

75

Customer Service Test

95

Email Etiquette Certification

77

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

53

Outbound Sales Skills Test

94

Telephone Etiquette Certification

83