Ionie Mae Guzman
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Ionie Mae Guzman

Customer Service Professional and Telemarketing Expert


Valenzuela City, Philippines

Overview Play video

I have several years of customer service experience (including Ticket Support, Phone Support and Chat Support) and doing telemarketing jobs, in fact I was a Sales Coach in Stream Global Services ( Call Center in the Philippines). Aside from these, I also have experience as a Virtual Assistant, Lead Generator and a Project Manager. I am expert in using different Ticketing tools like, Zendesk and Kayako. I also have several years of experience using and managing different CRMs like, Salesforce, SugarCRM, ZOHO and a lot more. I actually call myself as an "all-around agent", because I can do any task. ... moreI am not afraid in learning new things. I am friendly, professional, multitasker, quick learner. I assure you, that if you hire me as your Customer Support Representative or for any position you think I am fit in, I will surely not fail you. Hope you would check on profile and I'm looking forward working with you. less

Ionie Mae Guzman has added 8 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Jul 2014 - Sep 2015

    Customer Support Agent
    We are not really ending this contract, just moving this freelancer to a new team.
    2,352 hours
    $4.44 / hr
    $10,520.58 earned

  • Jan 2015 - Jul 2015

    Cold calling for Real estate
    good work, well done pleasant to work with
    40 hours
    $6.67 / hr
    $267.92 earned

  • Feb 2015 - Jun 2015

    Virtual Assistant with Excellent communication skills
    Outstanding work, she is very motivated and effective. She worked completely independently and handled high level research projects by herself. Excellent with Excel. I would happily hire again.
    410 hours
    $3.33 / hr
    $1,365.30 earned

  • Jul 2014 - Jun 2015

    Email Gathering Expert

    No feedback given

    15 hours
    $4.44 / hr
    $65.86 earned

  • Feb 2015 - Apr 2015

    Salesforce Guru wanted for Email blasting and appointment setting
    47 hours
    $6.11 / hr
    $286.15 earned

  • Oct 2014 - Dec 2014

    VA - Can handle email replies and phone calls when needed

    No feedback given

    181 hours
    $4.44 / hr
    $833.15 earned

  • View More (22)

Ionie Mae Guzman has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 20 mins
Outbound Sales Skills Test 3.55 Top 10% 16 mins
Customer Service Test 4.60 Top 10% 11 mins
Telephone Etiquette Certification 4.30 Top 20% 15 mins
Call Center Skills Test 4.00 Top 30% 26 mins
Email Etiquette Certification 4.15 Top 30% 25 mins
English Vocabulary Test (U.S. Version) 3.90 Above Average 24 mins

Work History

100% Job Success
14,593 hours worked
72 jobs


Less than 30 hrs/week
24 hrs response time


Phone Number: Verified

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