I have developed and improved a wide range of knowledge and skills as a Customer Service Specialist, over the last 8 years. I have been continuously one of the Top Customer Service Specialist in the largest and best contact center here in the Philippines from Teleperformance, Sykes Asia, Convergys Philippines and Aegis People Support by providing services mostly on U.S. based companies. One of my career goals is to climb up the corporate ladder by working in an environment or different projects that would help me progress, maximize my time and skills, empower myself and at the same time earn money ... to help my family. I always strive for excellence in everything that I do by continuously learning, working hard, and improving myself on the work at hand. I am not only looking for a part time job or a one-time project but a long term stable work where I can build a long term business relationship and help the company to grow. My core competency lies in providing quality and compliant customer service and with client & operations management. I am seeking opportunities to improve my skills and help you build a very good consumer based relationship for you and your company. I also have some experience and was trained in the following areas: Developing Lasting Personal Effectiveness, Customer Focus in Action, Influencing Performance through Effective Coaching, People Management, Business Development Strategies, Travel and Tour services, Marketing and Advertising, Event's Organizing and many more. I have also extended my skills in learning SMM, Basic Wordpress edits, Web Design, Managing a Woo-commerce store, Trello Management, Dropbox, Basecamp and Managing Web Development teams. I have been working on freelance online jobs for the past 3 years and have already learned a lot of skills from data entry, web research, project management, recruitment, client management, administrative support, Wordpress edits and web development management and a lot more. I believe in continuous learning and doing my work with passion always striving for excellence in any endeavor that I do. I also believe in people management managing your people with utmost care but at the same time not losing your focus in achieving the goals with efficiency and objectivity.\
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|Name||Score (out of 5)||Time to Complete|
|Time Management Test||2.75||Above Average||26 mins|
|Selling Skills Test||3.10||Top 30%||29 mins|
|Outbound Sales Skills Test||3.00||Top 30%||21 mins|
|Negotiations Skills Test||3.90||Above Average||15 mins|
|Organizational Behavior Test||2.75||Above Average||37 mins|
|Call Center Skills Test||4.25||Top 20%||22 mins|
|Telephone Etiquette Certification||4.15||Top 30%||19 mins|
|U.S. Word Usage Test||3.50||Above Average||22 mins|
|Management Skills Test||2.60||Above Average||28 mins|
|Email Etiquette Certification||4.00||Above Average||16 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||24 mins|