8 years of solid call center experience with proven skills in customer service, sales (outbound and inbound), appointment settings, technical support, financial account, admin, collections and welcome call. 2 years experience working as a Quality Analyst in a call center industry. 2 years experience handling a team of telemarketers, collectors, and welcome callers. 3 years remote / virtual assistance experience providing excellent customer service, sales, web and product research, and admin support for US and Canadian Clients. Focused, self-motivated, sets high standards to deliver quality results, exceeds client expectations, and promotes a win-win relationship.
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|Name||Score (out of 5)||Time to Complete|
|Outbound Sales Skills Test||3.15||Top 20%||17 mins|
|Call Center Skills Test||4.40||Top 10%||30 mins|
|Customer Service Test||4.50||Top 20%||13 mins|
|Telephone Etiquette Certification||3.85||Below Average||16 mins|
|Office Skills Test||4.00||Top 30%||27 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||8 mins|
|Email Etiquette Certification||3.85||Above Average||22 mins|
|English Vocabulary Test (U.S. Version)||3.90||Above Average||28 mins|
|U.S. English Basic Skills Test||3.90||Top 30%||20 mins|