Over the last 5 years, I have worked for several virtual calls centers using various different VOIP and VPN software. I have experience in phones, emails, and chat support. I have led an entire support team for a emerging email filtering company. My skills using Zendesk include answering tickets and chat for inbound customers as well as using Zendesk to reach out through outbound contact. I have experience in DEV/QA testing to make sure a product/feature is ready before it is released. A recent business graduate in Business, I have helped to lead webinars as well as sit in on ... sales demos. I have also been involved in developing an entire training program for new hires and have guided new hires to better understand company product, features, and polices.
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||4.75||Top 10%||15 mins|
|Email Etiquette Certification||4.45||Top 10%||14 mins|
|Call Center Skills Test||4.10||Top 20%||13 mins|
|Telephone Etiquette Certification||4.15||Top 30%||14 mins|
|U.S. English Basic Skills Test||4.40||Top 10%||13 mins|