Beatriz margarita G.
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Beatriz margarita G.

Account Manager and Sales Specialist


Muntinlupa City, Philippines


Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.

Work History and Feedback

  • Sep 2012 - Nov 2012

    Supplier Email Response
    Was great working with Bea and handover to replacement was handled very well.
    11 hours
    $7.78 / hr
    $86.97 earned

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Name Score (out of 5) Time to Complete
Organizational Behavior Test 3.75 Top 10% 22 mins
Help Desk Certification 3.75 Top 10% 21 mins
Business Writing Skills Certification 3.10 Top 30% 16 mins
Email Etiquette Certification 4.55 Top 10% 14 mins
Customer Service Test 4.60 Top 10% 14 mins
English Vocabulary Test (U.S. Version) 4.75 Top 10% 15 mins
Windows XP Test 4.25 Top 10% 34 mins
Telephone Etiquette Certification 4.30 Top 20% 12 mins
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Work History

100% Job Success
6,562 hours worked
13 jobs


Less than 30 hrs/week

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