Top 5% of successful oDesk Freelancers CAREER OBJECTIVE: To obtain a challenging position that allows me to use my skills, while contributing to the company's success and growth. KEY COMPETENCIES: • Accomplished IT professional with excellent communication skills and over 5 years of significant experience in Incident Management, Network Infrastructure Monitoring, and Technical Support in an IT Helpdesk and Service Desk environment with a familiarity of ITIL functions. • Extensive experience in troubleshooting by means of sound problem solving and decision making, with comprehensive knowledge in Active Directory Administration, TCP/IP Networks, Citrix, SecurID, VPN, Postini, Blackberry Enterprise Servers, Exchange, Microsoft based operating systems, Microsoft Office, etc.
Beatriz margarita G. has more jobs to show. Create an account to review them.
|Name||Score (out of 5)||Time to Complete|
|Organizational Behavior Test||3.75||Top 10%||22 mins|
|Help Desk Certification||3.75||Top 10%||21 mins|
|Business Writing Skills Certification||3.10||Top 30%||16 mins|
|Email Etiquette Certification||4.55||Top 10%||14 mins|
|Customer Service Test||4.60||Top 10%||14 mins|
|English Vocabulary Test (U.S. Version)||4.75||Top 10%||15 mins|
|Windows XP Test||4.25||Top 10%||34 mins|
|Telephone Etiquette Certification||4.30||Top 20%||12 mins|