Being in the call center industry for almost 7 years made me master how this business works. I can deal with telemarketing, sales and technical support and administrative support. With my extensive experience in the call center industry and having been trained for different fields made me knowledgeable with different processes. For the past years in the business process outsourcing industry I have dealt with business to business and business to consumer markets. I have done reservation assistance. I have been with a live voice response team to route calls, up-sell and cross sell, front line customer assistance and technical ... support to name a few jobs that i've been with. I am a fast learner and highly trainable for any given task. I give total customer satisfaction. I can definitely deal with any kind of situation and challenges that I experience to continuously learn and enhance my professional skills. It would really be a great opportunity to serve your company at the best of my ability.
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|Name||Score (out of 5)||Time to Complete|
|Outbound Sales Skills Test||2.70||Above Average||18 mins|
|Organizational Behavior Test||2.75||Above Average||14 mins|
|Internet Marketing Test||4.00||Above Average||17 mins|
|Call Center Skills Test||4.00||Top 30%||17 mins|
|Telephone Etiquette Certification||4.15||Top 30%||21 mins|
|Customer Service Test||4.25||Above Average||16 mins|
|English Vocabulary Test (U.S. Version)||2.60||Below Average||12 mins|
|English Spelling Test (U.S. Version)||4.25||Below Average||13 mins|
|U.S. English Basic Skills Test||3.40||Below Average||27 mins|