I've been in a Customer service and Technical support trend in my entire career. Experience taught me how to be effective and efficient in both field, I'm currently working right now as a Team Manager My responsibilities included the development and management of my team's KPI, doing a call back to some customers and making sure that the Team has a friendly atmosphere to increase their productivity and ensure customer satisfaction, performance evaluation is one of the responsibility that needs to be done accurately, also monthly and weekly performance review to check and gauge the improvement of each of the team members. Helping out the client achieve their ... goals and exceed customer's expectation is one of my main responsibility. I know that with my acquired skills from the industry that I'm into will make me capable in working at home to make my self productive in my free time.
|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.00||Above Average||20 mins|
|Call Center Skills Test||3.75||Above Average||18 mins|
|Windows XP Test||2.90||Below Average||27 mins|