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Allan francis T.

Team Leader/ Tech Support/ CSR/ Email Marketing/ Data entry


singapore, Singapore


I've been in a Customer service and Technical support trend in my entire career. Experience taught me how to be effective and efficient in both field, I'm currently working right now as a Team Manager My responsibilities included the development and management of my team's KPI, doing a call back to some customers and making sure that the Team has a friendly atmosphere to increase their productivity and ensure customer satisfaction, performance evaluation is one of the responsibility that needs to be done accurately, also monthly and weekly performance review to check and gauge the improvement of each of the team members. Helping out the client achieve their ... moregoals and exceed customer's expectation is one of my main responsibility. I know that with my acquired skills from the industry that I'm into will make me capable in working at home to make my self productive in my free time. less

Work History and Feedback

  • Sep 2010

    Contract Renewal Manager
    Thank you!
    $13.00 earned
    Fixed Price

  • Aug 2010

    Expert Customer Manager
    Thank you!
    $40.00 earned
    Fixed Price


Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 4.00 Above Average 20 mins
Call Center Skills Test 3.75 Above Average 18 mins
Windows XP Test 2.90 Below Average 27 mins

Work History

2 jobs


More than 30 hrs/week

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