I am fluent in all Windows OS from XP to 10 as well as Linux Ubuntu, Mint and Mac OSX. In past jobs I have worked on my own and as part of a team. I am known for being a quick thinker and for my ability to find the best and most cost effective ways to solve problems. I have had jobs where I have been the lead contact, where I had to schedule logistic pickups and deliveries as well as working with other companies to see to it that shipments were on time and crews were on ... site to unload. Past jobs have had me enter data into spreadsheets as well as making spreadsheets. For the past 3 years I have done troubleshooting over the phone via email and in chat. I have used Sales force and desk.com for ticketing systems to track service calls and issues. I have spent 2 years doing technical production for live and recorded webinars and seminars. I have tested and researched equipment and web based programs as well. I run an HP dual core running Windows 7, with 8 GB ram, with a built in webcam. It is setup with duel monitors, and an HP printer scanner. I have attached a screenshot so you can see the speeds I get. I have a 60 Mbps cable connection but it runs in the mid 30's for downloads most of the time and between 3.5 and 5 Mbps up . I have a land line phone for back up communication and a headset and Skype ID. I have MS Office all are virus clean and fully behind firewalls on a secure home network and are kept fully up to date.
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|Name||Score (out of 5)||Time to Complete|
|Knowledge of Windows 7 Skills Test||3.35||Above Average||20 mins|
|Content Writing Skills Test||2.50||Below Average||31 mins|
|Telephone Etiquette Certification||4.15||Top 30%||15 mins|
|Call Center Skills Test||3.90||Above Average||23 mins|
|Call Center Skills Test||3.75||Above Average||18 mins|
|Customer Service Test||4.25||Above Average||18 mins|
|Office Skills Test||4.00||Top 30%||18 mins|
|Email Etiquette Certification||3.85||Above Average||17 mins|
|Windows XP Test||3.25||Above Average||19 mins|
|U.S. English Basic Skills Test||3.60||Above Average||27 mins|