John mark C.

John mark C.

Technical Support / Customer Service Representative

Bacolod, Philippines

$7.78/hr

(4.55)

What's the difference
Overview

For 8 years now, I'm a Technical Support Specialist and a Freelance Web designer/programmer.

6 years total experience as Technical Support and Customer Service in a call center industry here in the Philippines - Provide phone support for American customers about their Internet issues, software and hardware computer issues, antivirus and email trouble shooting.

3 years experience using Zendesk. Previous employers:

Cincopa - Wordpress Plugin
RyanShaw - Internet Marketing Products / Blogger

A…

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John mark C. has added 2 portfolio pieces. Create an account to review them.

Work History & Feedback

Drupal, Joomla, Wordpress expert

“John is a great technical guy! Very good communication skills. Highly recommended! Will work with him again in the future!”
5.00
Fixed Price $30

Content Managment

“Great work. Very happy. Thank you”
5.00
37 hrs @ $16.67/hr
Earned $614

Technical Support for a Webmaster Tool

“I will be review your results of this trial week and will contact you later if you pass to the next phase”
4.20
5 hrs @ $8.33/hr
Earned $40

Website Designer

“Great worker! He knows whats hes doing! I believe he is one of the top providers on Odesk!”
5.00
Fixed Price $72
Tests Taken
Name Percentile Score

Call Center Skills Test

68

Customer Service Test

41

Drupal 6.14 Test

47

Email Etiquette Certification

41

English Spelling Test (U.S. Version)

41

Help Desk Certification

25

U.S. English Basic Skills Test

47

Windows XP Test

42

WordPress 2.8 Test

50