I'm Currently working as an IT Help desk (GSD Analyst) in Teletech and The Global Service Desk Associate is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.
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|Name||Score (out of 5)||Time to Complete|
|Help Desk Certification||3.25||Above Average||21 mins|
|Call Center Skills Test||3.90||Above Average||21 mins|
|Customer Service Test||4.25||Above Average||13 mins|
|English Spelling Test (U.S. Version)||4.75||Top 30%||15 mins|