Jon W.
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Jon W.

Technical Support Specialist/Help Desk

$22.22/hr

Sedalia, United States

Overview

I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional and timely manner.

Work History and Feedback

  • Apr 2014 - Nov 2014

    Technical Support Specialist
    5.00
    Great contractor! We are hiring him back into an even more critical position.
    1,184 hours
    $18.33 / hr
    $21,708.84 earned

  • Feb 2013 - Apr 2014

    Technical Support Specialist
    5.00
    Great contractor! We are hiring him back into an even more critical position.
    2,225 hours
    $17.22 / hr
    $38,305.71 earned

  • Aug 2012 - Feb 2013

    Technical Support Specialist
    5.00
    Great contractor! We are hiring him back into an even more critical position.
    1,045 hours
    $15.00 / hr
    $15,672.75 earned

  • May 2012 - Aug 2012

    Technical Support Specialist
    5.00
    Great contractor! We are hiring him back into an even more critical position.
    455 hours
    $14.44 / hr
    $6,574.71 earned

  • Apr 2012 - Jun 2012

    Customer Service & Support Role

    No feedback given

    47 hours
    $11.11 / hr
    $525.95 earned

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Tests

Name Score (out of 5) Time to Complete
Windows Vista Administration Test 2.50 Top 30% 40 mins
Customer Service Test 4.75 Top 10% 26 mins
Antispam and Antivirus Test 3.10 Below Average 37 mins
Email Etiquette Certification 4.15 Top 30% 21 mins
Management Skills Test 2.50 Above Average 29 mins
Telephone Etiquette Certification 4.00 Above Average 23 mins
Windows XP Test 3.60 Top 30% 37 mins

Work History

6,870 hours worked
7 jobs

Availability

Available
More than 30 hrs/week

Verifications

Phone Number: Verified

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