Dorie L.
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Dorie L.

US-Professional Customer Service | Management | Quality | Admin.


Huntington, United States


•Objective: To obtain the goals of the company, and to meet those goals to the best of my ability. Over 15 years’ experience in customer service orientated positions with a proven record of upholding the highest level of overall quality results, customer resolution outcomes, employee training and support. Demonstrated success record in: •Exceeding company expectations through proven performance resulting in advancement. •High customer satisfaction through efficient and quick issue resolutions. •Improving quality outcomes through instilling a shared, enthusiastic commitment to customer service with effective training, monitoring and management of agent teams. •Proven record of initiative taken through researching company goals, obtaining the resources to meet those ... moregoals, and personal educational advancement. CORE COMPETENCIES: • Customer Issue Resolution • Local/Remote Call Center Agent • Project/Team Management • Customer & Technical Support • Computer & Software Proficiency • Corporate Training • Executive Assistant • Billing and Payment Management • Administrative Support • Logo/Business Graphics • Business Consultation less

Work History and Feedback

  • Oct 2014 - Jan 2015

    (USA Only) Customer Support Guru for Print Website
    Generally good work. Scheduling conflicts prevented continuation of the contract at this time. Best of luck with future endeavors.
    48 hours
    $7.78 / hr
    $376.04 earned

  • Aug 2013 - Sep 2013

    Client Setup Manager (NORTH AMERICAN ONLY)
    Dorie was great, I have just decided to go local, due to the timezone issues.
    16 hours
    $6.00 / hr
    $97.00 earned

  • Aug 2013

    Website content writing
    Thank you for the great work.
    $8.00 earned
    Fixed Price

  • Sep 2011 - Aug 2012

    Health Insurance Claims and Billing
    Dorie is amazing. She is extremely bright and demonstrated excellent computer skills as well as initiative and creativity. At first she was fair at communicating when she would not be available. More recent difficulties in finding out if she was available for work led me to look for a replacement. She was professional in understanding the termination and I would be open to working with her again.
    1,975 hours
    $7.79 / hr
    $16,400.57 earned

  • Jan 2012 - Mar 2012

    Support Rep
    246 hours

  • Jul 2011 - Sep 2011

    Health Insurance Claims and Billing
    Dorie has been just great. Her computer skills are very good. She has been energetic in taking on tasks, showing initiative in solving problems, communicating with me when she is not going to be online and so on and so forth.
    72 hours
    $5.56 / hr
    $572.00 earned

  • View More (3)

Dorie L. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 4.45 Top 10% 8 mins
Office Skills Test 4.40 Top 10% 11 mins
Telephone Etiquette Certification 4.30 Top 20% 8 mins
Customer Service Test 4.50 Top 20% 10 mins
Call Center Skills Test 4.10 Top 20% 16 mins
Email Etiquette Certification 4.30 Top 20% 12 mins
MS Word 2007 Test 3.25 Top 30% 16 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 15 mins
U.S. English Basic Skills Test 3.90 Top 30% 19 mins
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Work History

2,476 hours worked
17 jobs


Less than 30 hrs/week

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