My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software ... related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.
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|Name||Score (out of 5)||Time to Complete|
|Customer Service Test||4.75||Top 10%||17 mins|
|Help Desk Certification||3.40||Top 30%||38 mins|
|Office Skills Test||4.40||Top 10%||20 mins|
|Telephone Etiquette Certification||4.30||Top 20%||17 mins|
|Email Etiquette Certification||4.00||Above Average||19 mins|
|Office Skills Test||3.75||Above Average||19 mins|
|Windows XP Test||3.10||Above Average||23 mins|
|English Spelling Test (U.S. Version)||4.60||Above Average||39 mins|
|U.S. English Basic Skills Test||3.75||Above Average||20 mins|