Geneva Desucatan
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Geneva Desucatan

Customer Service/Tech Support Rep

$7.78/hr

Lapu-Lapu City, Cebu, Philippines

Overview

I have worked in the contact center industry for five years. Through my work experience, I have learned to deal with customers in all walks of life. I learned to satisfy customers without losing my integrity. Most of all, it taught me how to be flexible in dealing with people with different cultural backgrounds.

Work History and Feedback

  • Jul 2014 - Sep 2014

    Hospitality Coordinator

    No feedback given

    148 hours
    $4.50 / hr
    $665.25 earned

  • May 2014 - Jun 2014

    Printer Technical Support
    5.00
    Thanks
    119 hours
    $4.44 / hr
    $526.14 earned

  • Mar 2014 - May 2014

    Customer Service Support Level 1

    No feedback given

    347 hours

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Tests

Name Score (out of 5) Time to Complete
Help Desk Certification 3.60 Top 20% 18 mins
Call Center Skills Test 4.25 Top 20% 14 mins
Email Etiquette Certification 4.45 Top 10% 15 mins
Telephone Etiquette Certification 4.15 Top 30% 17 mins
Customer Service Test 4.40 Top 30% 13 mins
Office Skills Test 4.10 Top 20% 19 mins
English Vocabulary Test (U.S. Version) 4.00 Above Average 24 mins
U.S. English Basic Skills Test 4.00 Top 30% 23 mins
or
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Work History

100% Job Success
12,257 hours worked
11 jobs

Availability

Available
Less than 30 hrs/week

Verifications

Phone Number: Verified

Associated with

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F.I.R.M Solutions
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Arellsons
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