Geneva Desucatan

Geneva Desucatan

Staffing Manager for FIRM Solutions/Customer Service/Tech Support Rep

Lapu-Lapu City, Cebu, Philippines

$7.78/hr

(5.00)

What's the difference
Overview

I have worked in the contact center industry for five years. Through my work experience, I have learned to deal with customers in all walks of life. I learned to satisfy customers without losing my integrity. Most of all, it taught me how to be flexible in dealing with people with different cultural backgrounds.

Work History & Feedback

Printer Technical Support

“Thanks”
5.00
119 hrs @ $4.44/hr
Earned $526

Hospitality Coordinator

No feedback given

148 hrs @ $4.50/hr
Earned $665

Customer Service Support Level 1

No feedback given

347 hrs

Customer Satisfaction Specialist - Email Support

Job in progress

1,502 hrs @ $11.11/hr
Earned $16,397
Tests Taken
Name Percentile Score

Call Center Skills Test

89

Customer Service Test

80

Email Etiquette Certification

91

English Vocabulary Test (U.S. Version)

60

Help Desk Certification

87

Office Skills Test

86

Telephone Etiquette Certification

72

U.S. English Basic Skills Test

76