Thank you for visiting my profile.. I am Faraz.. I serve as Director of Business Development for Ftech Solutions, My company , F-tech Solutions, has been providing website design, SEO, Call Center Consultancy and Content writing services to clients across the world since 2007. I Have a team of brilliant web Designer. Graphic Designers. Call Center Associates SEO Expert and Logo designers. I will get your work done on time and on commitment. Previously I was responsible for heading the entire Call Center operations for AUA Solutions. I bring with me over a decade long ... career span within various industries in the U.S. and Asia-Pac. including; energy, commodities trading, banking, retail, and BPO/Call centers. I have a strong background in call center services, research, analytics, business operations, project management, and management consulting. Previously I was heading Crestel Standard Communication, a Call Center division within Cresent Group of Companies, where I helped build the entire division and was responsible for operations, client coordination, appointment setting and operational direction of the division, growing the business 15% every month, developing and managing a P&L of a quarter million USD. In assignment with Eplanet Communication), I was able to provide over $100,000 worth of Business to Sales Division, for which I received a “Personal Best Achievement Award” and lead the Industrial Markets trading desk with fundamental analysis. I have worked with some of the best names in the business like T-mobile, AT&T, MCI Worldcom, PepsiCo Corp., and Pizza Hut. I pursued my BBA at the Preston University , and received Associate Degree from Houston Community College in Texas, and also a Certified COPC (Customer Operations Performance Center) Coordinator for the BPO operations. Specialties: Website Design, Develpment, Project Management.Call Center Management, Outsourcing, International Clients Coordination
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|Name||Score (out of 5)||Time to Complete|
|Outbound Sales Skills Test||3.45||Top 10%||10 mins|
|Telephone Etiquette Certification||4.00||Above Average||11 mins|
|Customer Service Test||4.10||Above Average||11 mins|
|Office Skills Test||3.50||Below Average||12 mins|