Francesca Peachey
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Francesca Peachey

Digital Customer Service Virtual Assistant

$16.67/hr

Felixstowe, United Kingdom

Overview

Hello! Thank you for stopping by to view my profile. I am a Top Rated freelance virtual assistant specialising in digital customer service support through various channels for busy small businesses. I am proud to have a strong background, over 4,000 hours through oDesk and fantastic reviews from my happy clients! I use a Windows 8.1 laptop, Android smartphone and I am proficient with a range of VoIP, live chat, office suite, communication, CRM and email applications. When I'm not putting pen to paper (or more often, fingers to laptop keys) I enjoy crochet, fitness walking, volunteering for various charities and organisations, ... morereading, cooking and living in my little house by the sea. less

Work History and Feedback

  • Jul 2014 - Feb 2015

    Experienced Call Center Agents (f/m) for patient calls in UK
    4.55
    Thank you for working with us! You did a very good job!
    244 hours
    $13.89 / hr
    $3,391.49 earned

  • Nov 2014

    English Native Speaker to Correct my Essay in English
    5.00
    Francesca is a perfect partner to work with! Very fast and communicative!
    $20.00 earned
    Fixed Price

  • Jan 2014 - May 2014

    Customer Support Superstar!
    5.00
    Over the two years Francesca worked with us as a Customer Support Representative, she provided an impeccable level of service. Her ability to build relationships with customers and creatively, yet critically problem solve are two of her top qualities. I would without a doubt recommend her.
    464 hours

  • Jan 2012 - Jan 2014

    Customer Support Superstar!
    5.00
    Over the two years Francesca worked with us as a Customer Support Representative, she provided an impeccable level of service. Her ability to build relationships with customers and creatively, yet critically problem solve are two of her top qualities. I would without a doubt recommend her.
    2,764 hours

  • Jun 2012

    Blog Writer
    4.50
    Great writer! Will be using again! :)
    $50.00 earned
    Fixed Price

  • Nov 2011

    10 Articles - Written from a Female Perspective.
    2.60
    $8.78 earned
    Fixed Price

  • View More (2)

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Tests

Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 13 mins
Customer Service Test 4.75 Top 10% 11 mins
English Spelling Test (UK Version) 4.90 Top 10% 9 mins
Email Etiquette Certification 4.45 Top 10% 10 mins
U.S. English Basic Skills Test 4.75 Top 10% 23 mins
Office Skills Test 3.90 Top 30% 22 mins

Work History

100% Job Success
4,402 hours worked
16 jobs

Availability

Not available

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