Andrey Sarapulov
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Andrey Sarapulov

Zendesk Consultant and Project Manager


Prague, Czech Republic


Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - ... moreaccount health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript less

Andrey Sarapulov has added 5 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Sep 2013 - Sep 2015

    Helpdesk Setup and Customization
    Andrey made our zendesk work at a level we would never achieved without his expertise. His incredible knowledge of zendesk was highly valuable for our project. Thanks you for the great jog. We will miss him.
    310 hours
    $18.00 / hr
    $5,580.00 earned

  • Aug 2015

    Project Management
    Andrey was knowledgeable, professional, very patient. He did a wonderful job!
    $25.00 earned
    Fixed Price

  • Apr 2012 - Oct 2012

    Zendesk Setup and Support

    No feedback given

    11 hours
    $15.00 / hr
    $162.30 earned

  • Mar 2012 - Oct 2012

    Zendesk Integration

    No feedback given

    104 hours
    $15.00 / hr
    $1,555.20 earned

  • Jul 2010 - Sep 2010

    Online and offline research in Czech Republic
    Thanks for your help - It was a pleasure to work with you!
    15 hours
    $7.78 / hr
    $120.59 earned

  • Jun 2010

    Customer Support Team Manager
    $90.00 earned
    Fixed Price

  • View More (1)

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Name Score (out of 5) Time to Complete
Upwork Readiness Test for Independent Contractors and Company Managers 5.00 1st Place! 1 min
Marketing Terminology Test 3.15 Top 20% 16 mins
Accounting Skills Test (Assets and Revenue) 2.90 Top 20% 32 mins
Call Center Skills Test 4.40 Top 10% 25 mins
Accounting Principles Test 2.75 Top 20% 34 mins
Windows XP Test 4.00 Top 10% 22 mins
Email Etiquette Certification 4.15 Top 30% 19 mins
U.S. English Basic Skills Test 3.90 Top 30% 37 mins
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Work History

100% Job Success
8,579 hours worked
44 jobs


Less than 30 hrs/week
24 hrs response time

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