William Sanchez
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William Sanchez

Technical Help Desk Consultant / Support and Technological Partner

$8.89/hr

Binangonan Rizal, Philippines

Overview

Objective: Middle management position in Information Technology production and operations segment with clear objective of leading a team achieve company goals thru sound and systematic operational management. Summary: More than 10 years in the I.T. field and Business Processing Outsourcing Industry. Proven track record in technology aggregation projects in multi-national companies. Broad range of knowledge in Desks support, sales, and customer service. Demonstrated skills and capability in managing large team and has a high understanding of building relationship through applied techniques in perception management.

William Sanchez has added 2 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Oct 2010

    Customer Support Team Manager
    5.00
    $60.00 earned
    Fixed Price

  • Aug 2010

    Expert Customer Manager
    5.00
    Thank you!
    $40.00 earned
    Fixed Price

  • Mar 2010 - May 2010

    Customer Support Representative - Computer Software Company
    5.00
    The freelancer has made this comment private
    358 hours
    $4.00 / hr
    $1,531.97 earned

Tests

Name Score (out of 5) Time to Complete
English Spelling Test (U.S. Version) 5.00 1st Place! 19 mins
Internet Marketing Test 4.25 Top 20% 28 mins
Help Desk Certification 3.00 Below Average 29 mins
Windows XP Test 4.00 Top 10% 33 mins
Call Center Skills Test 3.75 Above Average 21 mins
Upwork Readiness Test for Independent Contractors and Company Managers 4.60 Above Average 15 mins
English Vocabulary Test (U.S. Version) 4.40 Top 30% 28 mins
Customer Service Test 3.90 Below Average 14 mins
U.S. English Basic Skills Test 3.75 Above Average 26 mins
U.S. English Basic Skills Test 3.25 Below Average 32 mins

Work History

358 hours worked
3 jobs

Availability

Available
More than 30 hrs/week

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