Renee Lucia Jarquin Lovo
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Renee Lucia Jarquin Lovo

Customer Service Expert


Managua, Nicaragua


I have a Degree on Hospitality Management and Tourism (2012) Universidad Americana (UAM). I have 5year call center experience which have made me familiar with call center business. I am experienced in working with Microsoft applications and networking. I was a team lead in different client programs. My goal is to acquire a job where my skills would be most efficient and learn new ideas at the same time. worked at 3 different Customer Service Companies, Accedo, Sitel and AVS. all three Specialize on Customer Service 100%. I have experience as a relationship Manager as well, primary role is providing ... morea great customer experience. I also worked at Walt Disney World Company in Orlando Florida, worked at Guest Services. Skills Good filing and organizational skills Good customer-relations background Great computer skills Skilled with MS Office (Word, PowerPoint, Excel) Knowledge in Graphic Design less

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Name Score (out of 5) Time to Complete
Help Desk Certification 3.50 Top 20% 18 mins
Spanish To English Translation Skills Test 4.10 Below Average 24 mins
Call Center Skills Test 4.00 Top 30% 23 mins
Telephone Etiquette Certification 4.00 Above Average 19 mins
Office Skills Test 3.90 Top 30% 16 mins