I have a Degree on Hospitality Management and Tourism (2012) Universidad Americana (UAM). I have 5year call center experience which have made me familiar with call center business. I am experienced in working with Microsoft applications and networking. I was a team lead in different client programs. My goal is to acquire a job where my skills would be most efficient and learn new ideas at the same time. worked at 3 different Customer Service Companies, Accedo, Sitel and AVS. all three Specialize on Customer Service 100%. I have experience as a relationship Manager as well, primary role is providing ... a great customer experience. I also worked at Walt Disney World Company in Orlando Florida, worked at Guest Services. Skills Good filing and organizational skills Good customer-relations background Great computer skills Skilled with MS Office (Word, PowerPoint, Excel) Knowledge in Graphic Design
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|Name||Score (out of 5)||Time to Complete|
|Help Desk Certification||3.50||Top 20%||18 mins|
|Spanish To English Translation Skills Test||4.10||Below Average||24 mins|
|Call Center Skills Test||4.00||Top 30%||23 mins|
|Telephone Etiquette Certification||4.00||Above Average||19 mins|
|Office Skills Test||3.90||Top 30%||16 mins|