I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention ... the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||4.00||Above Average||23 mins|
|Call Center Skills Test||3.75||Above Average||28 mins|
|Office Skills Test||3.10||Below Average||31 mins|
|U.S. English Basic Skills Test||3.75||Above Average||26 mins|