IT Service Management , IT project and support operations
I am an IT consultant with experience and industry training of ITIL v3 Foundation. I have been involved in Service design, transition , operations & support phases of implementation of IT policies as per ITIL best practices.
If hired, I would be able to offer following but not limited to;
- Complete documentation of IT hierarchy, & technical glossary.
- Design & implementation of IT services catalog.
- Service desk operation & escalation procedures.
- Incident management with guidelines of SOP & SLAs for support best practices.