Mirza Sameer Uddin Berlas

Mirza Sameer Uddin Berlas

$16.67  /hr

IT Service Management , IT project and support operations

Karachi, Pakistan
Technical Support Customer support Network Administration virus removal Web design


I am an IT consultant with experience and industry training of ITIL v3 Foundation. I have been involved in Service design, transition , operations & support phases of implementation of IT policies as per ITIL best practices. If hired, I would be able to offer following but not limited to; - Complete documentation of IT hierarchy, & technical glossary. - Design & implementation of IT services catalog. - Service desk operation & escalation procedures. - Incident management with guidelines of SOP & SLAs for support best practices. -

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