I have several years of customer service experience (including online and over the phone). I can handle complex customer queries, provide excellent customer experience, manage a team of agents, handle retention accounts and up sell products and services. I know how to use Mastercard SecureCode Service, Green Screen Software, E-champs, Linkedin, Google, Asana, Teamviewer and Mailchimp. I am a fast learner too so I can adapt quickly to your preferred software. Aside from providing Excellent service, I am also an experienced Web Researcher, and if you need someone who can get valid and up to date email address of company ... decision makers then I am the woman for the job. I am good at multitasking, I am a quick learner, friendly, empathetic, professional, flexible and adaptable. I look forward to working with you as a non voice customer service representative, I also offer my excellent web research skills that can be beneficial to your business.
Anne Kristine Vicencio has added 21 portfolio pieces. Create an account to review them.
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|Name||Score (out of 5)||Time to Complete|
|English Spelling Test (U.S. Version)||5.00||1st Place!||17 mins|
|Customer Service Test||4.75||Top 10%||11 mins|
|Help Desk Certification||3.25||Above Average||13 mins|
|Call Center Skills Test||4.00||Top 30%||14 mins|
|Telephone Etiquette Certification||4.15||Top 30%||13 mins|
|Email Etiquette Certification||4.00||Above Average||14 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||13 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||18 mins|
|Email Etiquette Certification||3.85||Above Average||13 mins|
|English Vocabulary Test (U.S. Version)||4.25||Top 30%||17 mins|
|English Vocabulary Test (U.S. Version)||3.90||Above Average||21 mins|
|English Spelling Test (U.S. Version)||4.50||Above Average||14 mins|
|U.S. English Basic Skills Test||3.50||Above Average||23 mins|