I have worked in the BPO Industry for more than 5 years now. Over the years, I have acquired the necessary trainings on how to provide good customer service. I have worked as technical support agent, also billing consultant. I did a little bit of up-selling. Recently, I took a new role as a QA Analyst which helped me understand the dynamics of being an agent.
|Name||Score (out of 5)||Time to Complete|
|U.S. English Basic Skills Test||3.40||Below Average||25 mins|