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Leo Centina
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Leo Centina

QA Specialist / Customer Service Representative

$11.11/hr

Quezon City, Philippines

Working in a call center company for more than 8 ... moreyears provided me a solid background in customer service. I have handled US based clients (DISH Network, Barnes & Noble, Upwork.com, WedPics). I also assumed the role of a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching. As a QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, data gathering and analysis. I have been assigned to be in charge of the newly hired representatives which gave me the opportunity to take part in their assessment during their training and nesting period before endorsing them to SLA. I was assigned to conduct weekly calibrations and facilitate weekly training sessions with the teams. less

Overview

Working in a call center company for more than 8 years provided me a solid background in customer service. I have handled US based clients (DISH Network, Barnes & Noble, Upwork.com, WedPics). I also assumed the role of a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching. As a QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, data gathering and analysis. I have been assigned to be in charge of the newly hired representatives which gave me the opportunity to take part in ... moretheir assessment during their training and nesting period before endorsing them to SLA. I was assigned to conduct weekly calibrations and facilitate weekly training sessions with the teams. less

Leo Centina
Drop Here

Leo Centina

$11.11 /hr

QA Specialist / Customer Service Representative

Quezon City, Philippines

Overview

Working in a call center company for more than 8 years provided me a solid background in customer service. I have handled US based clients (DISH Network, Barnes & Noble, Upwork.com, WedPics). I also assumed the role of a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching. As a QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, data gathering and analysis. I have ... morebeen assigned to be in charge of the newly hired representatives which gave me the opportunity to take part in their assessment during their training and nesting period before endorsing them to SLA. I was assigned to conduct weekly calibrations and facilitate weekly training sessions with the teams. less

Work History and Feedback

  • Virtual Assistant - flexible schedule, work on an "as needed" basis

    Aug 2014
    5.00

    1 hour

    $7.00 / hr
    $8.17 earned

  • Video Transcription

    Jan 2013 - May 2013
    No feedback given

    2 hours

    $16.67 / hr
    $25.01 earned

  • Video/Audio files-Transcription

    Jan 2013 - Feb 2013
    5.00
    Best recommended contractor because of his commitment and fast turn around time.thanks I hire you again
    $21.15 earned
    Fixed Price

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Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!13 mins
Customer Service Test4.50Top 20%18 mins
MS Excel 2007 Test3.60Top 30%25 mins
English Vocabulary Test (U.S. Version)4.60Top 20%27 mins
U.S. English Basic Skills Test4.10Top 20%22 mins
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100% Job Success
Top Rated
Work History
8,528 hours worked
12 jobs
Availability
Available
Less than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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