Expert Freelance Data Processor / Customer Rep/ Content Moderator
I am looking for a challenging work wherein I can utilize my previous work experience, expertise and education.
I have more than four years experience working in a call center industry being a Quality Analyst. My ultimate goal is to provide constructive feedback and implement QA guidelines to the agents/micro team that I am handling, in conformance with the clients Quality Standard. I see to it that agents taking calls are given proper coaching and motivation, to be able to deliver good calls, thereby satisfying not just the client b