Over the last 10 years, I have worked in the Call Centre Industry and has been exposed to almost all the campaigns possible as a call centre agent. I did both Outbound and Inbound calls. I was exposed to Outbound Telemarketing, ( hard selling and up selling ), I've done Customer service, Technical support, Credit card billing, Inbound sales, Cross Selling and Up selling. I was also assigned to do Lead Generation in which I took inbound calls, called to set up appointments and qualify leads for Sales Reps. I was in charge of doing daily, weekly and monthly reports together with creating sales forecasts and creating a ... good sales pipeline. My core strength is doing Outbound calls, whether it be Sales, Surveys, Customer Service or Lead Generation. I am also good in generating leads through email, effective in inviting prospects to Webinars and doing Surveys. I was also tasked to monitor calls, manage a team and overlook day to day operations. I am familiar with phone systems such as Predictive Dialer; AmpAgent/Concerto; SnagIT; CMS/Avaya; IEX; Intertel; Softphone; Callfire, Magnalogix Dialer, CSG/ACSR. CRM's such as Dishpromo; Salesforce; Freedomvoice; Freedomsoft; Oracle Siebel are also tools that I've used to name a few. I am seeking a long term employment opportunity to make or take calls for the right company or individual that can help me develop my talents and bring out the best in me in my chosen career.
Jose Cesar Puyat has added 2 portfolio pieces. Create an account to review them.
Jose Cesar Puyat has more jobs to show. Create an account to review them.
|Name||Score (out of 5)||Time to Complete|
|Outbound Sales Skills Test||3.85||Top 10%||14 mins|
|Outbound Sales Skills Test||3.55||Top 10%||22 mins|
|Business Writing Skills Certification||3.10||Top 30%||22 mins|
|Call Center Skills Test||4.00||Top 30%||20 mins|
|Telephone Etiquette Certification||4.15||Top 30%||12 mins|
|Email Etiquette Certification||4.00||Above Average||13 mins|
|Telephone Etiquette Certification||3.85||Below Average||15 mins|
|English Spelling Test (U.S. Version)||4.90||Top 20%||21 mins|
|English Vocabulary Test (U.S. Version)||4.25||Top 30%||38 mins|
|Upwork Readiness Test for Independent Contractors and Company Managers||4.20||Below Average||22 mins|
|Office Skills Test||3.75||Above Average||22 mins|