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Michael Morales
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Michael Morales

Email, Chat Support Customer Service - Ticketing - E-commerce - Admin

$8.89/hr

Quezon CIty, Philippines


Michael Morales has added 4 portfolio pieces. Create an account to review them.

I opt to SUCCESS not only for myself but also ... moreto the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) / Order Processing / Billing / Data Entry / CRM / Inbound or Outbound Calls --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication skills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations. less

Overview

I opt to SUCCESS not only for myself but also to the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) / Order Processing / Billing / Data Entry / CRM / Inbound or Outbound Calls --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru business letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication ... moreskills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations. less

Michael Morales
Drop Here

Michael Morales

$8.89 /hr

Email, Chat Support Customer Service - Ticketing - E-commerce - Admin

Quezon CIty, Philippines

Overview

I opt to SUCCESS not only for myself but also to the company I serve. Producing 100% Employer / Customer Satisfaction is my goal. These are established by my skills and abilities below: --Berlitz Certified --Good command in English (Writing, Listening, Reading and Speaking) --Customer Service (Email / Chat and Phone Support) / Order Processing / Billing / Data Entry / CRM / Inbound or Outbound Calls --Worked as an encoder, can type 60wpm. --Ability to relay messages formally and in an understandable manner thru ... morebusiness letters, e-mails, voice mails, text messages and in person. --Receptionist by experience and has developed excellent telephone skills. --Sales driven --Outstanding communication skills. --Technical Knowledge: Internet connections and modem/router configuration setup, Microsoft Office, Operating Systems, and Some hardware installations. less

Michael Morales has added 4 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Customer service representative for ecommerce website

    Oct 2015 - Present
    Job in progress

    356 hours

    $8.00 / hr
    $2,844.00 earned

  • Live Chat Operator

    May 2012 - Present
    Job in progress

    8,177 hours

    $4.00 / hr
    $32,769.12 earned

  • Account Specialist

    Mar 2013 - Apr 2013
    4.00

    82 hours


  • Customer Service Cloud Assistant

    Oct 2011 - Feb 2013
    No feedback given

    1,852 hours

    $5.00 / hr
    $10,287.47 earned

  • Customer Services Superstar / Specialist [Fluent English]

    Apr 2012 - Nov 2012
    4.25
    Talented individual, super skilled, fast turnaround when he's available. Communication is something he can improve on, but as far as skills to complete required job - he is a very solid, skilled worker.

    356 hours

    $3.83 / hr
    $1,373.47 earned

  • Virtual Assistant

    May 2012
    5.00
    It is such a shame that we are ending Michael's contract because of his personal reasons. Nonetheless he is reliable, easy to work with and courteous. Good luck with your future endeavors, we wish you all the best.

    10 hours

    $4.44 / hr
    $44.40 earned

  • Tech Support - Philippines Only!

    Feb 2012 - May 2012
    4.00

    165 hours

    $3.33 / hr
    $550.01 earned

  • Online Purchasing Agent

    Oct 2011 - May 2012
    No feedback given

    274 hours

    $3.33 / hr
    $911.37 earned

  • Customer Services Superstar / Specialist [Fluent English]

    Feb 2012 - Apr 2012
    4.25
    Talented individual, super skilled, fast turnaround when he's available. Communication is something he can improve on, but as far as skills to complete required job - he is a very solid, skilled worker.

    144 hours

    $3.76 / hr
    $564.84 earned

  • Customer Service Cloud Assistant

    Oct 2011
    No feedback given

    8 hours

    $3.33 / hr
    $24.98 earned

  • Require On-Call Workers

    Sep 2011
    5.00
    Hardworking and cooperative
    $3.17 earned
    Fixed Price

Michael Morales has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
English Spelling Test (U.S. Version)5.001st Place!10 mins
Outbound Sales Skills Test3.15Top 20%12 mins
Help Desk Certification3.50Top 20%17 mins
Call Center Skills Test4.40Top 10%17 mins
Microsoft Word 2010 Test3.00Top 20%17 mins
Email Etiquette Certification4.45Top 10%18 mins
English Vocabulary Test (U.S. Version)4.75Top 10%21 mins
UK English Basic Skills Test4.25Top 20%21 mins
HTML 4.01 Test3.50Top 30%20 mins
Customer Service Test4.40Top 30%15 mins
MS Excel 2007 Test3.00Above Average19 mins
Office Skills Test4.00Top 30%24 mins
U.S. English Basic Skills Test4.00Top 30%21 mins
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100% Job Success
Top Rated
Work History
11,449 hours worked
16 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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