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Rellin Y.
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Rellin Y.

Expert in Customer Service and Virtual Assistant

$5.56/hr

Cebu City, Philippines


Rellin Y. has added 19 portfolio piece. Create an account to review them.

With 6 years of proven experience providing customer service for ... moreseveral different companies, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office applications, Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which make me a perfect fit for a multitasking environment such as yours. I am skilled in Zendesk, Photoshop, Live chat applications, Web Researching, Data Entry, Customer Service Supervisor, Ticket, Chat, Phone, Social Support Agent and other administrative tasks. less

Overview

With 6 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office applications, Furthermore, I learn new applications quickly and efficiently. I ... moream able to support team goals along with finishing my assigned tasks which make me a perfect fit for a multitasking environment such as yours. I am skilled in Zendesk, Photoshop, Live chat applications, Web Researching, Data Entry, Customer Service Supervisor, Ticket, Chat, Phone, Social Support Agent and other administrative tasks. less

Rellin Y.
Drop Here

Rellin Y.

$5.56 /hr

Expert in Customer Service and Virtual Assistant

Cebu City, Philippines

Overview

With 6 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management ... moreskills. I am well versed in all the Microsoft Office applications, Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which make me a perfect fit for a multitasking environment such as yours. I am skilled in Zendesk, Photoshop, Live chat applications, Web Researching, Data Entry, Customer Service Supervisor, Ticket, Chat, Phone, Social Support Agent and other administrative tasks. less

Rellin Y. has added 19 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Customer Service emails and Facebook Page Management

    Dec 2015 - Mar 2016
    2.15
    I've caught her tracking unnecessary time on many occasions before I finally had to end the contract. There were many instance of the work diary showing back-to-back screenshots where nothing had changed on the screen. I spoke to her about this problem many times and she apologized and said it wouldn't happen again, but it continued.
    Freelancer's Response
    The client is not telling the truth. He just don't want to pay all of my working hours. I have valid screenshots with high activity and everything related to work. He did not contact me. He just end the contract with no reason. He keeps calling us names when he is not in the mood especially when something is wrong with his website or email platform. You may check his other comments with other freelancers. He has low feedback score. I have recently ended my contract with other client and I get 5 star rating with a good comment. I suggest you check hi account before you work with this client. Very unprofessional.

    227 hours

    $4.00 / hr
    $906.69 earned

  • Customer Satisfaction Specialist - Fulltime

    Jun 2015
    5.00

    6 hours

    $7.00 / hr
    $43.17 earned

  • Online art gallery seeking personal Assistent

    Feb 2014 - Jul 2014
    No feedback given

    40 hours

    $5.48 / hr
    $220.58 earned

  • Live Chat Operator

    Oct 2013 - Dec 2013
    5.00

    58 hours

    $3.33 / hr
    $192.03 earned

  • Chat Room Manager

    Jun 2013 - Sep 2013
    No feedback given

    16 hours

    $3.33 / hr
    $52.74 earned

  • Customer Service - Outbound Calls (Manila Phils. Applicants Only)

    Apr 2013 - Sep 2013
    No feedback given

    87 hours

    $3.33 / hr
    $290.27 earned

  • Virtual Assistant

    Jan 2013 - May 2013
    No feedback given

    63 hours

    $4.29 / hr
    $270.53 earned

  • Live Chat & Phone Support Agents (Arabic only, however you must speak "Clear" English)

    Dec 2011 - Jul 2012
    5.00

    1,097 hours

    $3.33 / hr
    $3,669.65 earned

  • Addiction blog research

    Feb 2012 - Mar 2012
    5.00
    Great work!
    $50.00 earned
    Fixed Price

  • Web Researcher

    Jan 2012
    3.85
    Rellin did a good job and completed the task successfully
    $20.00 earned
    Fixed Price

  • View More (4)

Rellin Y. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
U.S. English Punctuation and Mechanics Test4.25Top 20%23 mins
U.S. Word Usage Test4.40Top 10%21 mins
English Vocabulary Test (U.S. Version)4.60Top 20%38 mins
Call Center Skills Test3.90Above Average40 mins
Telephone Etiquette Certification4.00Above Average16 mins
Email Etiquette Certification4.00Above Average14 mins
Customer Service Test4.10Above Average34 mins
English Spelling Test (U.S. Version)4.75Top 30%29 mins
U.S. English Basic Skills Test3.90Above Average28 mins
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What's the difference?

82% Job Success
Work History
7,411 hours worked
27 jobs
Availability
Available
More than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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