I have two (2) years of experience in the customer service profession and I have a proven track record of maintaining customer service quotas while consistently receiving positive feedback. I've worked in customer service for both the retail and insurance industries. My primary role included customer support in coordinating repairs, placing orders, processing returns and assisting customers with website navigation. During my career, I've demonstrated the ability to help businesses sell products and improve levels of customer service. I've also been able to improve processes by building spreadsheets that enabled the company to more effectively analyze and critique service inquiries. I ... must say that my ability to demonstrate sense of urgency in a busy call center environment in both retail and insurance industries, my ability to build productive relationships, resolve complex issues and win customer loyalty, demonstrate outstanding problem solving and active listening skills (my ability to diffuse difficult customer situations with tact and ease), and my unwavering commitment to provide exceptional customer service are my best qualities that you can make use in your project / company.
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|Name||Score (out of 5)||Time to Complete|
|Telephone Etiquette Certification||2.85||Below Average||25 mins|
|Customer Service Test||2.75||Below Average||28 mins|