Misty L.
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Misty L.

Award Winning Customer Support and Admin Assistant Professional


Staunton, United States


Over the last 10 years I have developed my skills as a Customer Support Guru and Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Fortified Bike, DHL, Envoy, and The Brothers Cut. I am seeking opportunities to further the use my skills. I enjoy making customers happy and solving their issues. It gives me great satisfaction to watch a business improve and grow through awesome customer support. I also ... moreenjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through chat and Email, I do not use a webcam. ** Awarded the Odesk Top 1% of Contractors WorldWide Award for 2013** ** Top 1% Contractor on Upwork for 2014 and 2015** less

Misty L. has added 27 portfolio pieces. Create an account to review them.

Work History and Feedback

  • Nov 2012 - May 2015

    Online AP asisstance

    No feedback given

    129 hours
    $11.00 / hr
    $1,413.36 earned

  • Mar 2014 - Apr 2014

    Setup Delivery Labels
    32 hours
    $11.11 / hr
    $359.22 earned

  • Mar 2014

    Leave a review on my product (I'll buy it for you).
    Misty did a WONDERFUL job. She did exactly what I asked of her, took initiative too, and wrote perfectly. It was very easy to work with her and I would highly recommend her. I'm very happy!
    $16.67 earned
    Fixed Price

  • Mar 2014

    Convert PDF file to Excel (quick turnaround needed)
    Misty was extremely responsive and got the job done under tight time constraints. The work she produced was without error and exactly what was needed. I will be reaching out without question as future needs arise.
    4 hours
    $11.11 / hr
    $42.59 earned

  • Feb 2014 - Mar 2014

    Excel Formatting help needed
    Misty did a great job. She asked meaningful questions, showed me her work and asked for feedback at an early phase of the project and got it turned around for me in short order. I would definitely use her again.
    13 hours
    $16.67 / hr
    $216.71 earned

  • Nov 2013 - Jan 2014

    Hot Tech Startup Needs Help Keeping House in Order
    Misty helped me manage my schedule and book meetings with potential clients. She was very professional, proficient technically and good at asking questions.
    98 hours
    $16.67 / hr
    $1,750.32 earned

  • View More (18)

Misty L. has more jobs to show. Create an account to review them.


Name Score (out of 5) Time to Complete
Telephone Etiquette Certification 5.00 1st Place! 18 mins
Upwork Readiness Test for Independent Contractors and Company Managers 5.00 1st Place! 16 mins
Email Etiquette Certification 4.85 Top 10% 24 mins
Virtual Assistant Skills Test 4.10 Top 10% 26 mins
U.S. Culture and Etiquette Test 4.40 Top 30% 20 mins
Help Desk Certification 3.90 Top 10% 31 mins
Event Planning Test 4.00 Top 20% 25 mins
Office Skills Test 4.60 Top 10% 21 mins
Call Center Skills Test 4.50 Top 10% 29 mins
Microsoft PowerPoint 2010 Test 3.40 Top 30% 9 mins
Customer Service Test 4.60 Top 10% 16 mins
UK English Basic Skills Test 4.25 Top 20% 14 mins
Microsoft Excel 2010 Test 3.50 Above Average 12 mins
Windows XP Test 4.10 Top 10% 25 mins
MS Word 2007 Test 3.40 Top 20% 17 mins
English Vocabulary Test (U.S. Version) 4.50 Top 20% 36 mins
MS Excel 2007 Test 3.00 Above Average 22 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 20 mins
U.S. English Basic Skills Test 4.40 Top 10% 30 mins

Work History

100% Job Success
22,359 hours worked
109 jobs


More than 30 hrs/week
24 hrs response time


Phone Number: Verified


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