Aireen Rose Empeo
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Aireen Rose Empeo

Customer Service/Email Support//Chat Support/Virtual Assistant

$11.11/hr

Quezon, Philippines

Overview

For the past six years I developed excellent skills in the BPO industry which include good customer handling, extraordinary patience and diligence in my work. I also acquired enough knowledge and experience in this field which made me confident that I can deliver a service better than expected. I have an excellent command in Zendesk (1 1/2 year experience in email support) and Velaro (1 year experience in chat support). I highly value work and my clients as shown on a number of long term contracts I have had.

Work History and Feedback

  • Feb 2013 - Aug 2013

    Account Manager
    4.50
    1,186 hours

  • Jan 2013 - Feb 2013

    Account Manager

    No feedback given

    103 hours

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Tests

Name Score (out of 5) Time to Complete
Customer Service Test 4.75 Top 10% 21 mins
Customer Service Test 4.60 Top 10% 16 mins
Telephone Etiquette Certification 4.45 Top 10% 11 mins
Call Center Skills Test 4.00 Top 30% 19 mins
Office Skills Test 4.10 Top 20% 21 mins
English Spelling Test (U.S. Version) 4.75 Top 30% 14 mins
U.S. English Basic Skills Test 3.90 Top 30% 23 mins
U.S. English Basic Skills Test 3.60 Above Average 29 mins
U.S. English Basic Skills Test 3.60 Above Average 22 mins
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Work History

100% Job Success
6,462 hours worked
6 jobs

Availability

Available
Less than 30 hrs/week

Verifications

Phone Number: Verified

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