Geneva Desucatan
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Geneva Desucatan

Staffing Manager

$7.78/hr

Lapu-Lapu City, Cebu, Philippines

I have worked in the contact center industry for five ... moreyears. Through my work experience, I have learned to deal with customers in all walks of life. I learned to satisfy customers without losing my integrity. Most of all, it taught me how to be flexible in dealing with people with different cultural backgrounds. less

Overview

I have worked in the contact center industry for five years. Through my work experience, I have learned to deal with customers in all walks of life. I learned to satisfy customers without losing my integrity. Most of all, it taught me how to be flexible in dealing with people with different cultural backgrounds.

Geneva Desucatan
Drop Here

Geneva Desucatan

$7.78 /hr

Staffing Manager

Lapu-Lapu City, Cebu, Philippines

Overview

I have worked in the contact center industry for five years. Through my work experience, I have learned to deal with customers in all walks of life. I learned to satisfy customers without losing my integrity. Most of all, it taught me how to be flexible in dealing with people with different cultural backgrounds.

Work History and Feedback

  • Customer Satisfaction Specialist - Email Support

    Dec 2014 - Mar 2016
    5.00

    2,874 hours

    $11.11 / hr
    $31,931.99 earned

  • Hospitality Coordinator

    Jul 2014 - Sep 2014
    No feedback given

    148 hours

    $4.50 / hr
    $665.25 earned

  • Printer Technical Support

    May 2014 - Jun 2014
    5.00
    Thanks

    119 hours

    $4.44 / hr
    $526.14 earned

  • Customer Service Support Level 1

    Mar 2014 - May 2014
    No feedback given

    347 hours

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Tests

NameScore (out of 5)Time to Complete
Help Desk Certification3.60Top 20%18 mins
Call Center Skills Test4.25Top 20%14 mins
Email Etiquette Certification4.45Top 10%15 mins
Telephone Etiquette Certification4.15Top 30%17 mins
Customer Service Test4.40Top 30%13 mins
Office Skills Test4.10Top 20%19 mins
English Vocabulary Test (U.S. Version)4.00Above Average24 mins
U.S. English Basic Skills Test4.00Top 30%23 mins
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13,938 hours worked
11 jobs
Availability
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More than 30 hrs/week
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F.I.R.M Solutions
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