Experienced Technical Support Representative, with a focus on providing extraordinary customer service and support. Combines strong research and analytical skills to evaluate technical issues and offer effective resolutions. In addition, experience includes bug reporting and writing technical documentation for software and services.
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|Name||Score (out of 5)||Time to Complete|
|Email Etiquette Certification||4.85||Top 10%||10 mins|
|Customer Service Test||4.90||Top 10%||13 mins|
|Help Desk Certification||4.00||Top 10%||23 mins|
|Networking XP Test||3.00||Top 10%||38 mins|
|Networking Concepts Test||3.60||Above Average||30 mins|
|U.S. English Basic Skills Test||4.50||Top 10%||18 mins|