Jose marcelo jr A.
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Jose marcelo jr A.

Customer/Technical Support and Services

$14.99/hr

Paranaque, Metro Manila, Philippines

Overview

My main objective in creating, joining, and profiling my Upwork account is to primarily take advantage of my current and working skill set and put it to productive, good use. I am located here in Manila, Philippines. I have been working in the Call Center Industry since 2002. I have been part of both Inbound and Outbound campaigns that have covered Sales and L1 and L2 Support (Customer, Technical, Accounts and Billing). I have also had the opportunity to work as part of Administrative Support for ID Care Access and auditing and I have worked with Training and Development as a trainer. I ... morehave experience in E-mail, Chat, and Phone support on the end-user and small business scale level. On Upwork, I started out my career doing small Virtual Assistant and Administrative support and then I branched off to Customer (Franchise/Business) support. Although I feel this was short-lived, I was then invited to work with a trucking company in Canada where I was part of Order Processing and Back-End Support. I am currently working as a representative for a Premium Support Service campaign. Please do not hesitate to contact me here on Upwork if you are interested in having me join your team. Best, Marc less

Work History and Feedback

  • Mar 2014

    Live stream QA needed for March 21, GMT: 1800
    4.85
    Would hire again
    $5.56 earned
    Fixed Price

  • Mar 2014

    Live stream QA needed for March 17
    5.00
    Would hire again.
    $5.56 earned
    Fixed Price

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Tests

Name Score (out of 5) Time to Complete
Negotiations Skills Test 4.50 Top 10% 22 mins
Outbound Sales Skills Test 3.55 Top 10% 22 mins
Accounting Principles Test 2.50 Top 30% 25 mins
Windows XP Test 4.25 Top 10% 23 mins
Help Desk Certification 2.90 Below Average 28 mins
English To Tagalog (Filipino) Translation Skills Test 4.50 Above Average 36 mins
Customer Service Test 4.40 Top 30% 33 mins
Telephone Etiquette Certification 4.00 Above Average 15 mins
MS Excel 2007 Test 2.90 Above Average 35 mins
English Spelling Test (U.S. Version) 4.90 Top 20% 22 mins
Email Etiquette Certification 3.85 Above Average 14 mins
U.S. English Basic Skills Test 4.10 Top 20% 20 mins

Work History

100% Job Success
5,931 hours worked
14 jobs

Availability

Available
Less than 30 hrs/week

Verifications

Phone Number: Verified

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