Jose Marcelo Jr A.
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Jose Marcelo Jr A.

Customer/Technical Support and Services

$14.99/hr

Paranaque, Metro Manila, Philippines

My main objective in creating, joining, and profiling my Upwork ... moreaccount is to primarily take advantage of my current and working skill set and put it to productive, good use. I am located here in Manila, Philippines. I have been working in the Call Center Industry since 2002. I have been part of both Inbound and Outbound campaigns that have covered Sales and L1 and L2 Support (Customer, Technical, Accounts and Billing). I have also had the opportunity to work as part of Administrative Support for ID Care Access and auditing and I have worked with Training and Development as a trainer. I have experience in E-mail, Chat, and Phone support on the end-user and small business scale level. On Upwork, I started out my career doing small Virtual Assistant and Administrative support and then I branched off to Customer (Franchise/Business) support. Although I feel this was short-lived, I was then invited to work with a trucking company in Canada where I was part of Order Processing and Back-End Support. I am currently working as a representative for a Premium Support Service campaign. Please do not hesitate to contact me here on Upwork if you are interested in having me join your team. Best, Marc less

Overview

My main objective in creating, joining, and profiling my Upwork account is to primarily take advantage of my current and working skill set and put it to productive, good use. I am located here in Manila, Philippines. I have been working in the Call Center Industry since 2002. I have been part of both Inbound and Outbound campaigns that have covered Sales and L1 and L2 Support (Customer, Technical, Accounts and Billing). I have also had the opportunity to work as part of Administrative Support for ID Care Access and auditing and I have worked with Training and Development as a trainer. I ... morehave experience in E-mail, Chat, and Phone support on the end-user and small business scale level. On Upwork, I started out my career doing small Virtual Assistant and Administrative support and then I branched off to Customer (Franchise/Business) support. Although I feel this was short-lived, I was then invited to work with a trucking company in Canada where I was part of Order Processing and Back-End Support. I am currently working as a representative for a Premium Support Service campaign. Please do not hesitate to contact me here on Upwork if you are interested in having me join your team. Best, Marc less

Jose Marcelo Jr A.
Drop Here

Jose Marcelo Jr A.

$14.99 /hr

Customer/Technical Support and Services

Paranaque, Metro Manila, Philippines

Overview

My main objective in creating, joining, and profiling my Upwork account is to primarily take advantage of my current and working skill set and put it to productive, good use. I am located here in Manila, Philippines. I have been working in the Call Center Industry since 2002. I have been part of both Inbound and Outbound campaigns that have covered Sales and L1 and L2 Support (Customer, Technical, Accounts and Billing). I have also had the opportunity to work as part ... moreof Administrative Support for ID Care Access and auditing and I have worked with Training and Development as a trainer. I have experience in E-mail, Chat, and Phone support on the end-user and small business scale level. On Upwork, I started out my career doing small Virtual Assistant and Administrative support and then I branched off to Customer (Franchise/Business) support. Although I feel this was short-lived, I was then invited to work with a trucking company in Canada where I was part of Order Processing and Back-End Support. I am currently working as a representative for a Premium Support Service campaign. Please do not hesitate to contact me here on Upwork if you are interested in having me join your team. Best, Marc less

Work History and Feedback

  • Live stream QA needed for March 21, GMT: 1800

    Mar 2014
    4.85
    Would hire again
    $5.56 earned
    Fixed Price

  • Live stream QA needed for March 17

    Mar 2014
    5.00
    Would hire again.
    $5.56 earned
    Fixed Price

Jose Marcelo Jr A. has more jobs to show. Create an account to review them.

Tests

NameScore (out of 5)Time to Complete
Negotiations Skills Test4.50Top 10%22 mins
Outbound Sales Skills Test3.55Top 10%22 mins
Accounting Principles Test2.50Above Average25 mins
Windows XP Test4.25Top 10%23 mins
Help Desk Certification2.90Below Average28 mins
English To Tagalog (Filipino) Translation Skills Test4.50Above Average36 mins
Customer Service Test4.40Top 30%33 mins
Telephone Etiquette Certification4.00Above Average15 mins
MS Excel 2007 Test2.90Above Average35 mins
English Spelling Test (U.S. Version)4.90Top 20%22 mins
Email Etiquette Certification3.85Above Average14 mins
U.S. English Basic Skills Test4.10Top 20%20 mins
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92% Job Success
Top Rated
Work History
6,960 hours worked
14 jobs
Availability
Available
Less than 30 hrs/week
Profile Link
Verifications
Phone Number: Verified
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